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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid if possible. The property is relatively new but being badly cleaned and cared for. The service is marginal at best. The front desk clerk was wearing rubber gloves when i checked in. The towels are worn and rough. The water pressure quite low. The hallways are smelly. There was an empty beer bottle left in the stairway my entire 3 night stay.
Business response:
Alexander - Thank you for posting a review of our hotel. I am sorry that the cleanliness and overall condition of our hotel did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure these issues do not continue in the future. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
Simple and clean. Have you ever wondered what a hotel would look like if you got all the parts at Home Depot? Well Extended Stay America is just like that. That doesn't mean it's wrong, nope, it's just simple. The place was very clean and the staff was great.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed our clean hotel and our great staff during your visit with us. Thank you for choosing Extended Stay America. We look forward to hosting you again, should your travels bring you back to our area.
Professional Awesome service
Business response:
Andrew - Thank you so much for posting a review of our hotel. We are so pleased to hear that you enjoyed our amazing staff. We would like to thank you again for posting your review. We look forward to welcoming you back in the future.
quick get away Room was very nice. Staff at check in was very helpful and kind morning staff not so nice. Breakfast is only available till 9:30 am too early. Checking out later it would be nice to have at least coffee
Business response:
Thank you so much for posting a review of our property. I'm glad that you enjoyed your stay with us and that my staff was helpful overall; however, I regret to read that the service your received from my morning staff was not up to standard. I will be meeting with them to review customer service standards to ensure that your experience is not repeated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
OK place if you can get to it. Address is not reflective of actual location of this place. Spent 45 minutes driving in circles before finally finding the 1 entrance off an obscure unnamed road. Had to drive about 5 miles past the approximate location when returning from the event I was in town to attend and then drive the circuitous route back to the hotel. Staff could provide local swimming facility location or an easier way to get to and from the hotel.
It was the first time our dog Hudson stayed in a hotel. This hotel is Hudson approved!
confusing location There was confusion with our room reservation but it was resolved eventually. Front desk was somewhat friendly. Room phone didn't work. we weren't notified that there would be no maid service unless you stay for a week or more - I had to deliver all our dirty towels to front desk for new ones. Room window was missing screen and the refrigerator and a/c were Loud! This hotel was chosen for the kitchen amenities, but it's a cheap stay don't expect much. Kind of a do-it-yourself hotel.
The room did not smell good. The sheets smelled like smoke, even though it was a "non-smoking" room. The actual room was not that dirty, but other parts of the hotel were. Also, could not get hot water in the shower.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.