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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slow Check In Check in took about 2 hours because there was only one clerk and the rooms were fully booked. The computer link to Expedia was not working and we had to pay at the desk even with the receipt I received on the phone. They need more clerks at heavy check in times.
Business response:
Robert, thank you for being our guest. We are pleased you had an overall nice stay. However, we are sorry for the wait times you encountered at the time of check-in and the inconvenienced it caused. Your comments has been shared with the management in order to prevent similar issues from happening again. We hope you will give us another opportunity to make it up to you. Sincerely, General Manager
Kan beter Het kan allemaal beter, zeker qua prijs en kwaliteit.
Business response:
Thank you for visiting us. We are pleased you had an overall nice trip. However, we are sorry if any inconvenience caused. Your feedback is important to us as it will help us to improve in the future. We hope you will consider giving us another chance so we can provide you with a better stay experience. Sincerely, General Manager
Good but frustrating Good stay except no hot water our first night and one elevator was out of order. Just frustrating for the money we spent.
Business response:
Bruce, thank you for taking time to evaluate your stay. We are glad your overall experience was enjoyable, but we are sorry for the issues you had and the inconvenience they caused. We have addressed your concerns with the respective teams, and corrective actions are being taken. We would love the opportunity to welcome you back soon for a much better stay. Sincerely, General Manager
Inexpensive Option This is an inexpensive option when you just need a place to sleep for the night. Called ahead to inform them that I may not be in to get my room until 9:30-10:00 p.m. instead of the 3:00 p.m. check in. Elizabeth said she would note that and not give my room away thinking I was a no-show. Not a fancy, luxury, hotel with a spa, pool, breakfast buffet, but like I said, good for the money. I have stayed here several times and would stay there again.
Business response:
Wes, thank you for staying with us again, and making Extended Stay America - Austin - Southwest your home away from home. We are pleased to read that you loved our front-desk service and the great value we offer for the price. It was a pleasure to have you as our guest, and we look forward to your next stay with us soon. Sincerely, General Manager
Business response:
Cindy, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good memory. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America -Austin - Southwest. Sincerely, General Manager
Business response:
Thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Don't expect WiFi - Otherwise good value This hotel should stop advertising 'free WiFi.' This would be a very good value hotel EXCEPT they still play the 2 Tier Internet game--and badly. Seems to me many hotels are ceasing this 'take you hostage' business model to get a few extra bucks: Slow Speed is free and 'Hi Speed' (?) for a fee. But the hotels that still do this at least give you enough capacity to paint a Google Map to some destination. This hotel has it adjusted so low it is unusable. Instead of getting a few extra... read more
Business response:
David, thank you for the feedback. We're sorry you experienced a slow internet connection during your stay. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. We hope you will give us another opportunity to redeem ourselves on a future stay. Sincerely, General Manager
LOVED IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It was amazing! I needed a room at 11:00pm and got one quickly.
Business response:
Renee, we are delighted you chose to stay at Extended Stay America - Austin – Southwest. It’s our pleasure knowing you loved everything we offered, especially our efficient front desk service. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Convenient location, but lacking facilities Room could have been more comfortable. It was hard to get out of (to the streets/highways). Needs automated front doors. Upstairs occupant was VERY noisy. Could use more TV channels.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad that you liked our convenient location, but we are sorry for not meeting all your expectations with our facilities. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.