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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic facility, nothing wrong with it. Everything worked, it was reasonably quiet.
Spotty Wifi What you would expect for a cheaper hotel. Check in took forever, staff unhelpful. Wifi is spotty and unreliable.
Not that bad We didn't find this "hotel" nearly as bad as the reviews we read on the way. First, you have to remember this is not a typical "hotel." This is an extended stay "hotel" so daily maid and towels service is replaced with a stove, full-sized refrigerator, etc. in a kitchenette. Still, the staff was nice and getting fresh towels, etc. was not a problem. The bugs and dirty conditions we read about in other reviews were not there. This is a hard place to get to, but I blame that more on the goofy over-pass/surface roa... read more
Good but wifi suck As always stay is great and great help from staff and manager. all are very helpful and good. just need some high speed wifi and wifi sucks it is like 512KB. like now a days it is very cheap to buy a high speed internet so they need to upgrade the internet.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that our Internet services did not meet your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
No TV I got to my room and TV was not working. I asked front desk they advised someone would come by and check. night went by and no one arrived. next morning I asked again and they said someone would come check this time someone did come by but did not fix it.
Hotel Staff Emotionless and poor customer service front desk manager.
Not a 5 star You've got to understand that this is not a 5 star hotel. However, given the price and location, it was exactly what you'd expect for a good 3+ star establishment. The staff were outstanding and made every effort to make my stay comfortable. It is important to note that housekeeping is not every day and you have to ask for kitchen utensils at the front desk (both mentioned to me when I checked in).
Business response:
Thank you so much for posting a review of our property. I’m thrilled we were able to meet our expectations and provide you with a comfortable stay. I truly appreciate your comments about our friendly staff as well as our reasonable rates. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Not bad, but for the price I expect a good breakfast, not just a grab and go basket. Overll, the person checking me in the first day was great, but later (another person) was fighting with a co-worker, etc. which made it a little uncomfortable.
Solo getaway It good quit and clear nice stay
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.