Extended Stay America - Austin - Southwest

Vanessa P. 

on Expedia

10 years ago

confusing location There was confusion with our room reservation but it was resolved eventually. Front desk was somewhat friendly. Room phone didn't work. we weren't notified that there would be no maid service unless you stay for a week or more - I had to deliver all our dirty towels to front desk for new ones. Room window was missing screen and the refrigerator and a/c were Loud! This hotel was chosen for the kitchen amenities, but it's a cheap stay don't expect much. Kind of a do-it-yourself hotel. 

Anonymous 

on Expedia

10 years ago

The room did not smell good. The sheets smelled like smoke, even though it was a "non-smoking" room. The actual room was not that dirty, but other parts of the hotel were. Also, could not get hot water in the shower. 

Christine 

on Expedia

10 years ago

Great location for our needs It was dingy with awkward front desk staff. There was a large amount of hair in the bathroom & we found two bags of onions & 3 empty beer bottles in the kitchenette. It was okay. We stayed here purely for its location & price. 

MG 

on Expedia

10 years ago

Nice for the price Friendly staff.. Large room was clean and cool. There is smoking allowed in some rooms though. 

jose 

on Expedia

10 years ago

won't stay again ever they didn't respect my reservation it was for a king non smoking and they gave me a room with a double they just said that they overbooked They didn't even have soap and shampoo in the bathroom 

Anonymous 

on Expedia

10 years ago

Smelled funny and the bed was like a rock The title kind of says it all for me. The location and pricing are good.