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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just like home I would call this my 2nd home. My brother fell ill and stayed in an Extended Stay in Albuquerque NM for 1yr! I feel this location in Austin was just like a 2nd home because the management and staff made me feel like I was part of their family. Thanks Lisa and everyone at this location for making me feel so comfortable!!!
Inexpensive and reasonable place to sleep Nothing fancy and what they call breakfast is just a box of granola bars and maybe an apple if you're up early enough to get the dozen they may put out. The rooms don't have dishes or even coffee makers. You have to "check them out" and then carry back to your room. Distrustful and foolish business practice in my opinion. Save a small amount to irritate multiple guest and build a bad reputation.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not what you expected. Still, we do not leave the dishes or coffee makers in the rooms for sanitary reasons. I apologize if this was not communicated to you upon check-in. To uphold our company’s high standards I will be making sure our staff better communicates our hotel policies to guests upon check-in. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Dennis 2-23-2015 Hotel needs to have some non smoking rooms. Didn't mind not having fresh linens each day but need better towels and washcloths - too thin and rough. Bed was comfortable.
Business response:
Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with such a clean room. I do apologize for the linens being rough. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Cool shower water is ok. It was great until I woke up to take a shower, only cool water! Well you can't have everything! Everything else was pretty good.
Pleasant and uneventful stay Hotel was ok, clean and quiet. There was really no neighborhood/ bit isolated
I had a brief stay after Christmas festivities with family. The room was confortable and clean. And quiet!
Business response:
I want to thank you for taking the time to post a review of your stay. We are so pleased to hear that our hospitality and room was to your satisfaction. Still, I do regret to read that our free grab-and-go breakfast did not fully meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Problems on third stay We ran out of hot water and a light was burned out by the bed. We have stayed there twice before with no problems, but not this time.
Basic, No Frills Extended Stay Hotel This is a basic extended-stay hotel. There is a small kitchenette in each room, but it is not stocked. If you want plates, flatware, etc, it is available when you ask. Rooms show some wear, but are clean. Despite being near some major roads, the room was quiet at night.
Business response:
Glenn - I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your stay with us and that you had a quiet visit. Still, I apologize that you were not entirely satisfied with the condition of your room and the service provided by our staff. I will be meeting with our staff to review your comments to ensure these issues do not continue in the future. Thank you again for your feedback. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.