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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine for price no idea what everyone was complaining about; for the price its just fine.
Disappointed The hotel itself was fine. What I was disappointed about was the questionable advertising...I searched for a hotel that would be close to the weddding we would be attending. Part of my search critieria included breakfast. Yours showed muffins, etc. We knew it was not a sit down, buffet, etc, but a continental breakfast and were ok with that. Upon cheking out at 8:30 a.m. this location offered small apples and crackers. WHAT?!?!? Needless to say we did not partake and had to spend th extra money that we were tryi... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that our grab and go breakfast did not meet your expectations. Please accept our apologies. Thank you very much for providing us with your feedback. I do hope you return to our hotel, or any other Extended Stay property, in the future.
The entrance is not easy to find. The hotel is nice. Clean and match our expectation. However, the entrance is not easy to fine. W missed the entrance at the first time. If they make a direction sign, it is better for guests. Also, the breakfast they offer is really easy. Just cookie, fruits and coffee.
Business response:
Olivia - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our free grab-and-go breakfast and our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our location is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better experience in the future.
Nice room, nice staff, fair hotel The room I stayed in was a corner room (302) with 2 windows. It was clean except for the shower (loose hair), and the coffee pot (uncleaned and moldy). The staff replaced my coffee pot when I told them about it, but the replacement didn't work. I wouldn't recommend this hotel.
Business response:
Liz – Thank you for taking the time to write a review of your stay. I’m so pleased to hear that our level of customer service met your expectations. Still, I sincerely apologize for the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Again, thank you for the comments. We would love to have another chance to provide you with a better stay the next time you’re in town.
One person only The bed was exceedingly small for 2 people. Never would have made the reservation for 2 knowing it was a small bed. Had a tough night sleeping. Hotel employee said there were no king size or double twin beds. There is a small kitchen and when I looked on top of the small refrigerator, there was a large amount of dust. Looked like it hadn't been cleaned in a very long time. Don't think I'll use this service anymore. They take your money and you are stuck with what they give you. Unable to walk out and find ano... read more
Business response:
John - Thank you for the review of your recent stay. I apologize that you found your bed to be too small during your visit. As well, I am sorry that the cleanliness of your room did not meet your expectations. Thank you for bringing these issues to our attention. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
Comfortable, clean accommodations. Good value. Clean hotel. Great TV. Even the air conditioner was quiet and worked properly. Very minimal breakfast ... it will hold you until an early lunch.
Business response:
Patrick – Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,194 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.