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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saved me money The hotel was clean but not fancy. The room was comfortable and insulated sound well. The hotel was clean but not fancy.The staff were friendly and helpful. The room had a full sized fridge and kitchenette. It is an extended stay facility so there is not maid service every day, though you can exchange your towels at any time. The breakfast was quite limited, almost a why bother, but had oatmeal , apples, bars and coffee. Only powdered cream. I was there for 4 nights and the amount it saved me, vs other nearby ... read more
Business response:
I want to thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. As well, it's great to hear that you were pleased with your fully equipped kitchen and our friendly, helpful staff during your visit with us. I will be sure to share your kind remarks with our team. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. ... read more
OK for the Price The hotel was clean and the room was OK. The staff was friendly, but not well trained. Perhaps there some newbies working while we were there, but they seemed to have trouble doing basic tasks.
Fine for price no idea what everyone was complaining about; for the price its just fine.
Disappointed The hotel itself was fine. What I was disappointed about was the questionable advertising...I searched for a hotel that would be close to the weddding we would be attending. Part of my search critieria included breakfast. Yours showed muffins, etc. We knew it was not a sit down, buffet, etc, but a continental breakfast and were ok with that. Upon cheking out at 8:30 a.m. this location offered small apples and crackers. WHAT?!?!? Needless to say we did not partake and had to spend th extra money that we were tryi... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that our grab and go breakfast did not meet your expectations. Please accept our apologies. Thank you very much for providing us with your feedback. I do hope you return to our hotel, or any other Extended Stay property, in the future.
The entrance is not easy to find. The hotel is nice. Clean and match our expectation. However, the entrance is not easy to fine. W missed the entrance at the first time. If they make a direction sign, it is better for guests. Also, the breakfast they offer is really easy. Just cookie, fruits and coffee.
Business response:
Olivia - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our free grab-and-go breakfast and our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our location is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better experience in the future.
Nice room, nice staff, fair hotel The room I stayed in was a corner room (302) with 2 windows. It was clean except for the shower (loose hair), and the coffee pot (uncleaned and moldy). The staff replaced my coffee pot when I told them about it, but the replacement didn't work. I wouldn't recommend this hotel.
Business response:
Liz – Thank you for taking the time to write a review of your stay. I’m so pleased to hear that our level of customer service met your expectations. Still, I sincerely apologize for the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Again, thank you for the comments. We would love to have another chance to provide you with a better stay the next time you’re in town.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.