Extended Stay America - Bakersfield - California Avenue

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that your check-in was pleasant and that you found your room clean and comfortable for your stay. We appreciate your understanding regarding the dated aspects of the room and want you to know that we continually review and plan updates to maintain a welcoming environment for our guests. Your comments are valuable as they help us prioritize improvements and enhance the guest experience. We hope to have the opportunity to welcome you back for... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you had an excellent experience during your stay with us. Your kind words motivate us to continue providing the highest level of service and comfort to all our guests. We truly appreciate your recognition of our efforts and are thrilled that your stay was enjoyable. We look forward to welcoming you back to Extended Stay America for another excellent experience in the near future and ensuring your continued satisfaction. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed a great, clean room during your stay. Our team works hard to maintain high cleanliness standards, and your appreciation truly means a lot to us. We’re glad your experience was comfortable and pleasant. Should you need anything during future stays, please know our staff is always here to assist and make your visit even better. We look forward to welcoming you again soon for another enjoyable stay at Extended Stay America. Sincerely Hot... read more

Business response:

Dear Guest, We sincerely apologize for the cracked upholstery on the chair and the stained towels you encountered during your stay. This does not reflect the standards we aim to maintain, and we appreciate you notifying us so we can address these issues promptly. Our housekeeping and maintenance teams have been informed to ensure improvements are made immediately. Your feedback is valuable in helping us enhance the guest experience. We hope to have the chance to provide you with a much better stay in the future and look forw... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our team welcoming and appreciated their hospitality. However, we sincerely apologize for the cleanliness and noise issues you experienced during your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. We value your input as it helps us improve our services. We hope to have another opportunity to provide you with a much better experience. Sincerely Hotel Managem... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to know that you found your room clean during your stay at Extended Stay America. Cleanliness and guest comfort are top priorities for us, and we’re glad that aspect met your expectations. We’re continuously working to enhance the overall guest experience and ensure every visit feels more enjoyable. Your input helps us identify opportunities for improvement, and we truly appreciate your honesty. We look forward to the opportunity to serve you aga... read more