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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a ridiculous only has one cart for entire. This feedback for Extended Stay America Suite Bakersfield Chester Lane, CA. 3600 Chester Lane CA 93309. Everything was good 👍 until we found out no cart for us to load the luggages to room and our room was fourth floor. We arrived and checked in at 8:45pm and the front desk person said they only have one cart for whole entire hotels building. We told that we will never stay in any Extended Stay America Suite in the future. It's ridiculous only has one single cart for entire ho... read more
Business response:
Dear Jessie, Thank you for your feedback. We're glad you enjoyed most of your stay, but we apologize for the inconvenience caused by the limited availability of luggage carts. We understand how frustrating it was, especially with a room on the fourth floor. Your suggestion for additional carts is appreciated, and we will review our resources to better accommodate our guests' needs. Your experience matters, and we hope to welcome you back in the future for a more seamless stay.Sincerely,Hotel Management
Very rude and unprofessional
Business response:
Dear Nicole, Thank you for your feedback about your recent stay with us. It saddens us to learn about your disappointing experience at our hotel. We don't want guests to leave with this impression. The description you gave is unacceptable, and we will take appropriate action. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
we asked for late check out and had to pay for another full night. i have never experienced this before. i was scared in this place.
Business response:
Dear Susan, Our goal is to ensure an excellent experience for every guest, so we apologize for the issues you encountered during the check-out. Your comments have been shared with our front desk team to ensure we do our best to take care of our guests as they check out of our hotel. We are grateful for your patience and for bringing this to our attention. Thank you for staying with us, and we hope you will revisit us soon. Sincerely,Hotel Management
Room was clean. No good breakfast. No shampoo. They clean the room weekly. Parties nights you can't rest. I talked with Abel, manager but he didn't do anything about the noises. He didn't even offer me to change my room; I threatened them to call the police. For the service that I got, the price is too much. I'd said 2 stars instead of 3
Business response:
Dear Cristina, Thank you for being our guest. We appreciate you mentioning our clean room and regular weekly housekeeping service. However, we are sorry for the noise disturbance that you mentioned, which was not addressed to your satisfaction. We will note your room choice for the next visit, where the noise is minimal. We understand the importance of a good breakfast and will share your remarks with the team concerned about improvement. Please accept our apologies for not providing you with a perfect hotel experience and r... read more
Stay elsewhere Dirty, smelled musty. Sinks cracked. Loud. Do not recommend.
Business response:
Dear Guest,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.