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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed I came To town for a family emergency, the Staff screwed up my reservation, kicked me out even tho my reservation clearly showed I had Till the next day. They showed zero compassion did not offer any assistance with adjusting my reservation
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the your reservation and checkout is truly regrettable. We are very sorry for your experience. Our staff will be trained on proper customer service due to this issue. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Wasn't too thrilled about the stay When I went to check in, the person was rude and on their phone. Was not pleased at all. The walls are supper thin, I could hear everything next door to me and could hear the person walking in their room above me. I wouldn't stay here again.
Business response:
Thank you for bringing your experience to our attention. Please accept my apologies on the lack of customer service you received from our staff and the overall condition of your stay. I will work with our staff on making sure guests are receiving the correct level of service at all times. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Car was broken into, literally in front of the entrance. Wasn't told until checkout the next day. The bed was comfortable, but the whole experience and them not being liable or having cameras on the exterior made me regret staying here.
Good Idea, No execution The extended stay model is a good idea for short and long term customers. However, it is a hands off management and due to the reduced staff there it lacks a lot of the guest attention that is present with other properties. Resultantly there is not much timely attention to residents concerns. Air con was defective for 7 days. You have to request clean towels, dishes and other amenities that are advertised on the net. As with many hotels, booking through a 3rd party leaves you not many remedies or flex... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the ac in the room was not working. Please accept my apology. To make sure this doesn't happen again, our maintenance engineer and staff will be checking units regularly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Was not impressed by this hotel. When we walked in it smelled of smoke even though we asked for a non smoking room. You could here the TV from next door.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize there was noise issues as well as the smell of smoke. In response to your feedback, I am ensuring that all rooms are being inspected so that this does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Needs better customer service Booked my room on hotels.com. Arrived for check-in around 11pm on Oct 1st and the girl behind the counter was extremely rude and had no clue what she was doing. Gave us somebody else's info that was staying at the hotel and then told us we couldn't check in because they were full. Hotels.com found us an awesome room right across the street.
Business response:
I appreciate you taking the time to write a review of your experience with us. The issue you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching our team on providing better customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I checked in late but there was no one at the counter at all for almost 2 hrs. But hotels.com did refund me completely
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were unable to check in. In response to your feedback, I am working with our staff so this does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.