This profile has been claimed by the business owner or representative.
Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt not welcome at all! Front desk were not friendly,front door was locked at 6, felt like we were a pain to check in, room was noisy, there was no breakfast, as they said coffee pot broke, but they not even tried tea, water, got nearly a granola out them! Felt not welcome there.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
We didn't like the facand running laps that the people above us were doing jumping jacks all night and that your staff didn't ask him to stop
Business response:
Thank you for evaluating your stay. We apologize for the noise you experienced from other guests of the hotel and for failing to resolve this your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve, and we assure you we will. We hope we have the chance to make it up to you. Sincerely, Hotel Management
Treated like a criminal from the moment we arrived. You have to be buzzed in to check in and they want you name before they allow you in the building. Once inside, there are no restrooms for guests until you get in your room. Once inside, the microwave still had the previous guests all over the inside making it unusable. Beds were very hard!
Business response:
Thank you for being our guest. We are sorry your stay was not to your expectations and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
While the hotel was fine, our work truck was broken two nights in the row. Although it was the middle of the night, it was out in the open near the front doors of the hotel. They need to invest in night time security even if they raise their prices. That's the reality of this neighborhood.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. ... read more
Waking Nightmare!!! Banging pipes behind the headboard of our bed and the incessant sound of laundry machines in the middle of the night, no sleep for 2 nights in 2 different rooms. Finally got some sleep the 3rd night, at Homewood Suites!!
Business response:
Michael, thank you for being our guest. We are very sorry for the noise issue which impacted your stay with us and regret the inconvenience it caused to you. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
RUDEST STAFF I HAVE EVER DEALT WITH FROM THE MANAGER TO THE DESK CLERK THE ROOM HAD A HOLE IN THE DOOR ,THE TABLE WAS BROKE AND PROPED AGAINST THE WALL ,A PICTURE FELL OFF THE WALL AND HIT MY 5YR. , AND THE DEADBOLT WAS BROKE AND LEFT HANGING OFF THE DOOR I MADE A COMPLAINT THEN WAS ASKED TO LEAVE AND THEN CHARGED A $15 LATE CHECK OUT FEE .
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Do not stay here, it is an awful dump. Enter room, ac is set at 64, windows open, and room smells terrible. Got the ac off, but the fan would still come on intermittently, it was super loud and part of the smell. Phone was flashing like there was a msg, clock alarm was flashing, tv didn’t work. There was a long hair in the sink, got the vibe that the room was very dirty. Bathroom had a pedestal sink with no counter anywhere, so had no place to put shaving cream, deodorant, etc. Again, don’t stay here, if you have to pay $20-... read more
Business response:
Dear Guest, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Sad expedience. The service was excellent! Sadly there were roaches in the first room I was assigned to and a baby roach on the bed of the second room I was reassigned to. The Ladies at the front counter were EXTREMELY apologetic. However it was not their fault. I had NO where else to stay and going to another room did not make sense. Threw bedding in a closet, slept with the lights on.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.