Extended Stay America - Bakersfield - Chester Lane

Business response:

Michael, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. Please note, our hotel website clearly states about our payment policy, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We apologize for the disturbances from other guests during the night. We're sorry you did not sleep well in our hotel and that if you did notify us, we failed to resolve the problem while you are here. We appreciate your feedback and hope you will stay with us again in future. Sincerely, Hotel Management 

Business response:

Rachel, thanks for sharing your experience. We are sorry we were not able to allocate you the room of your choice and regret the inconvenience caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased your stay with us was satisfactory. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the issue you experienced with the bed while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. It was a pleasure having you as our guest, and we hope you will give us another chance to provide you with a better visit the next time your travels bring you back. Sincerely, Hotel Management 

Business response:

Frazier, thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management 

Business response:

Charles, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We apologize for not meeting your expectations with regard to our facilities and the complimentary grab-and-go breakfast. We have discussed your feedback with the team in an effort to improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management