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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cold shower Would have been a comfortable stay however in the morning there was no hot water in the shower. Waited about 15 min for the water to warm up but it never did so we had to take cold showers. Called the front desk and they said there was nothing they could do.
Business response:
Daniel, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have another opportunityto provide the hospitality you deserve. Sincerely, General Manager
avoid please renovation gone wrong- bed not comfortable, pillow seems flat- carpet very dirty, drains are just open waiting for belongings to fall! door takes forever to open, breakfast is not really called breakfast- coffee and some pastry - i just feel bugs are all hiding under the sheets- so filthy in all!
Business response:
Please accept my sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Business response:
Larah, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future to make your next stay perfect. Sincerely, General Manager
Not the best Hotel advertised fee breakfast, but it's only coffee and a packaged muffin or granola bar. The kitchenette had no dishes, pots, pans, or silverware making it impossible to cook. There was no dish soap or sponge as well.
Business response:
Thank you for the candid comments provided. We are sorry to read that your stay with us was not enjoyable and regret the inconvenience this caused. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward. We hope you will consider us again when in our area. Sincerely, General Manager
Car Broken into, Management did not care. My car was broken into at this Bakersfield Extended stay, my conclusion management does not care about you, only your money. As I continued my 151 day journey across and back again over the US, I never stayed at another Extended Stay!!!I Neither Bakersfield nor has corporate sent anything let a "we Are So Sorry" letter. Poor management means I do not contribute to their bottom line. I booked two nights on A Friday & Saturday in October, while checking in at front desk person mention... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your car was broken into. As one of the hotel’s manager, I can assure you that I have taken the necessary action made changes in the check in process to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Okay... The bed was very, very uncomfortable and there was a leak somewhere in the bathroom vent that kept me up all night. I was on the first floor, next to the stairs and the exit to the back parking lot. Very loud!
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the cleanliness and our location; however, we apologize about the noise issues with the room. To make sure this doesn't happen again, I am making sure rooms are being inspected everyday for any issues. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We showed up in the am, slept, and left. The television choices were terrible....saw a cockroach.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not have a good experience during your stay and that the channel choices did not meet your needs. In response to your feedback, I am making sure all rooms are inspected so that we are providing the best possible services. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in ... read more
Extended stay is a mis-nomer Clean, nicer and new, but...Nothing in kitchen. No cookware, no silverware, no dishes, no cups, not even a coffee pot. Shampoo/conditioner was awful and ridiculously small.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our cleanliness of our hotel ; however, we apologize that the dishes are no longer provided in the room but are available upon request at the front desk. To prevent this from happening again, our team will make sure to provide this information at check in at all times. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to p... read more
Honest or Dishonest? I left a Anniversary card on the side table nightstand of the bed, for my wife when she woke up after I left early in the morning. She saw the car on the nightstand and thought it was a notepad, so she did not take it with her. The envelope contained an anniversary card with a gift card to Macys. I am not looking for the hotel to replace the card but just to consider that I did not take it with me by accident. I'm not saying they're thieves but perhaps it's possible that housekeeping found the card open... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry about the inconvenience that you went through, I can assure you we inspected the room and no card was found. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.