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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staffs are nice, but my friend and I both got skin rashes after stay there.
Business response:
Thank you for being our guest. On behalf of our team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. we have instructed our housekeeping team to inspect your room and do the needful. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Very unpleasant experience! There is no hair dryer in the room or from the reception. No coffee or tea, no coffee maker, no cups in the room. The phone has no dialing tone even though we were assigned the handicapped room. We were told that AC and back door were not working upon checkin. The carpet was filthy and the room had a strong odor.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
We spent the first night with a toilet that would not flush. Ok, things happen, but after reporting it several times, we would finally told it would be fixed when the maintenance guy came in at 9 am the next day. No problem, we were going to be gone all day. Upon our return after a very long HOT day, toilet still will not flush! We are told we will have to change rooms. Now, normally that not such a big deal, but these rooms have full kitchens and we came prepared to fully use this feature. Pack up the groceries, pots and pa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bad stay. Every person in your party must give them an ID. So they can sell your info. The room temperature is preset. They know what makes you comfortable.
Business response:
Thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Do Not Recommend The actual attendant was very accommodating and nice, however the area and condition of the room almost had us getting back into our car to continue another 10 hrs of driving! We stayed only because our children could not bare to get back into the car.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests have an excellent experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing stay! This was my first, and last, stay at Extended Stay. When I arrived, I was too early to check in as my my "category" of room had not yet been cleaned. The gal at the desk said she would call me when it was ready in about an hour. After almost two hours and no call, I went back. Room was ready but no call. Room itself was large as it included a kitchenette area but no coffee maker, no dishes (not even a paper cup!), no silverware, no hairdryer. All had to be requested and back down to check in to pick these... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Every thing about this place seemed difficult. Check in took a long time. The bed was not comfy and we had to call to ask for a hairdryer. Nothing is in the room except soap and towels and 2 plastic cups. Not as advertised. Would definitely not return.
Business response:
Thank you for being our guest. We sincerely apologize for the issue you encountered at the time of check-in and that we missed informing you about our hotel policies. Also, we are sorry as you couldn’t experience a good night’s sleep in your bed. Please know, since we are an extended stay property our guests often bring their personal items like hair dryers and toiletries, these items are available upon request at the front desk and always complimentary. Your feedback is discussed with the concerned team in an effort to impr... read more
Just Dont Terrible. Hair all over the bathroom floor. Called down to front desk and they grudgingly brought us a broom! No daily service. Pitiful towels and linens. Dirty feeling to whole hotel. Homeless roaming parking lot.
Business response:
Carol, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Skip it Not kept up well. Not a nice neighborhood.
Business response:
David, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.