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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thieves and no cameras. DONT STAY HERE!!!! Stayed 11/15/17. My truck was broken into, all my doors where broken open. When I went to the lobby the lady let me know they don’t bother having cameras in the parking lot. I should have left when the homeless people who live in the lot adjacent to the hotel started going through the trash. I walked to dinner at Maria calendars next to the hotel and walked past debris and trash. The exterior doors won’t open with your room key you have to enter through the lobby.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. We have been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you back aga... read more
Ok för en natt. Första intrycket var ok. Läget ok. Men rummet var ej klart vid incheckning tid. Stora generösa rum men dammigt, hela hotellet kändes lortig från entré, korridor, hiss och rum. Frukosten hade vi kunnat varit utan.
Business response:
I apologize for the disappointing stay you had with us. We are sorry your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
What a mess They couldn't find my reservation. I even had a conformation number. Over an hour in the lobby. No manager on duty. A/c not working and reported problem twice. Finally one lady told me how to reset air conditioner. Unbelievable! After first night, I was told they don't do housekeeping unless I pay extra and it's too late. She said no one is available. lastly, I had a bottle of champagne given to me and it was stolen out of the room. Again, no manager on duty. No one available. Very, very disappointed.
Business response:
hank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. Additionally, we take all claims of missing items very seriously, and we appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Again, we thank you for your feedback, and we hope you will give us another chance to make a better impression in the future. Hotel Management
Dont be fooled Uncomfortable small hard beds. No amenities in room, have to order them. Hard to get someone when the phone is broken. Had to go downstairs to get extra blankets. 3am we were woken up by another guest trying to open our room door with key. Lady in lobby double booked the SAME room. Needless to say that wakes up our small children crying. We did get a view of the unfortunate homless people making a bomb fire out our window. Do not recommend!
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Isolated hotel The room was okay, but the hallways smelled of Refinery fumes, and there were nightly Auto break-ins in the parking lot.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Checked in at 1:30 AM and got to a room with linen that was dirty. The sheets had hair all over it, luckily there was another room at that time of the night. Very inconvenient still at 1:30 AM.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Olivia, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Guests on upper floor was loud and stomping on the floor, and the air conditioning was hard to get a comfortable temperature it went from too cold to hot never could get it just right
Business response:
Dana, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Rob, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.