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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
the room was big, convenient parking. the place is close to restaurants.
Business response:
Dolly, thank you for the generous review of Extended Stay America. It’s a pleasure to know you loved our spacious accommodations and enjoyed our proximity to restaurants. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
If price is the reason Not so good, but was convenient for our business use. Room was not fully cleaned, had to clean the bed side table and the sink.
Business response:
Michael, thank you for the feedback about your stay at our hotel. Although you found us to be a fair value, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping team for review and action. We appreciate you being our guest and hope you will stay with us again in the future for a better experience. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Business response:
Gary, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
William, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
They were operating on a skeleton housekeeping crew and they didnt offer new towels for a several day stay
Business response:
Thank you for being our guest. We are sorry for not meeting all your expectations and regret any inconvenience caused. Please know, towels are exchanged at the front desk anytime. We appreciate your business and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Upon arrival I stood at the front desk for 20 minutes while whoever was working was on the phone she hung up proceeded to walk away until I said “Really” my room was suppose to be a room with a king size bed instead it was two standard beds near a stairwell not cool. The bathroom toilet had a ring in it as it was not cleaned. Needless to say between the customer service and the wrong room it ruined my get away from my home I will not return
Business response:
Thank you for posting a review of your recent stay. We are sorry for your disappointment and for the behavior of our front desk associate. Please be assured we have shared your concerns with the appropriate individuals in an effort to improve our service going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.