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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
They were operating on a skeleton housekeeping crew and they didnt offer new towels for a several day stay
Business response:
Thank you for being our guest. We are sorry for not meeting all your expectations and regret any inconvenience caused. Please know, towels are exchanged at the front desk anytime. We appreciate your business and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Upon arrival I stood at the front desk for 20 minutes while whoever was working was on the phone she hung up proceeded to walk away until I said “Really” my room was suppose to be a room with a king size bed instead it was two standard beds near a stairwell not cool. The bathroom toilet had a ring in it as it was not cleaned. Needless to say between the customer service and the wrong room it ruined my get away from my home I will not return
Business response:
Thank you for posting a review of your recent stay. We are sorry for your disappointment and for the behavior of our front desk associate. Please be assured we have shared your concerns with the appropriate individuals in an effort to improve our service going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was attentive to needs. The place is practicing safety in this covid times. I just wish they can provide bottled water since there is no breakfast/dining during these times
Business response:
Thank you for appreciating the efforts of our team in maintaining a clean and safe environment for our guests. We are also glad you liked our courteous associates. thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Like that I can cook home meals
Business response:
Thank you for staying with us and for your gracious rating. We are happy to see you enjoyed your time with us and liked our accommodations with a kitchenette. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Jeffrey, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Glenn, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 954 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.