Extended Stay America - Baltimore - Bel Air - Aberdeen

Business response:

Bryan, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret the wait times you experienced during check-in. We are also sorry for the odor in your room and that we missed meeting your expectations with the in-room amenities. We appreciate your comments as they will only help us improve and will certainly be addressed with appropriate individuals. It was our pleasure hosting you, and we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our staff accomplished this during your visit. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management 

Business response:

Erika, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Sandon, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We appreciate your business and look forward to having you as our guest again! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the highway was perfect for your needs. We value your feedback and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. We appreciate your recommendation and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked your refreshing suite. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management