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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice idea of the kitenette, except no utensils, and dishware. Room was clean. Recliner needs replacement.
Business response:
Dear Jean, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Cigarette butts everywhere in parking lot. Room not properly cleaned as the last guest had just checked out with coffee rings on table and counter. Spill n bathroom wasnt cleaned up and remote control batteries were dead
Business response:
Dear APRIL, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Overall the hotel was okay. It met our basic needs and the bed mattress was comfortable. The maintenance of the place was less than desired. The corridor on the 2nd floor had a very funky stale kind of smell. The room did not smell since it had an air freshener and plug in and the AC ran all the time. It had a full kitchen but you have to go the front desk to ask for any cutlery, plates, etc. The cabinets and fridge have also seen better days with visible damage. Overall the room was spacious. The breakfast was extremely bas... read more
Business response:
Dear Sundeep, Thank you for sharing your detailed feedback about your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you... read more
This was a very adequate, budget motel, staffed by really great people. The staff alone are reason to come back.
Business response:
Dear Scott, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Older place, rooms updated with laminate flooring which is much nicer than carpet. Clean, comfortable bed. Very little water pressure in the shower, no coffee pot or coffee in the rooms. ( Did see a card later where you can request one tho.) ok for quick one night stop.
Relaxing stay It was very comfortable. Just needed a place to stay while i was up visiting family , it was very good stay , almost overslept on check out day ! Lol
Business response:
Dear William, Thank you for choosing Extended Stay America during your visit to the city. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is open now. It will close at 6:00 p.m.