This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service could have been better.Upon entering the hotel at 115 p.m. I was not greeting at the time the room on the first floor was ready. The gentleman enter the front desk and did not speak and I said hello. He did not saying abything. Therefore I thought the young man was hard of hearing Customer service can be better The lady we going put them in 103 like we were not human the front desk and take some customer service training because they should be little friendly . No lights in the hall way
Business response:
Dear Zerrota, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is different from the regular feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a f... read more
Old, smelly hallways, creepy guests
Business response:
Dear Megan, Thank you for the honest comments about your stay with us, and we sincerely apologize for your disappointment with the issues you encountered during your stay. We are dedicated to providing every guest with a fresh, clean suite and ensuring safety for every guest; Therefore, we apologize this was not your experience and regretted not meeting your expectation. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.... read more
Clean no frills basic muffins coffee for breakfast very nice staff
nice stay no problems.
Business response:
Dear Kenny, Thank you for being our guest and for your wonderful feedback! Every team member here at our Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again soon.Sincerely,Hotel Management
Good
What A Fantastic Friday! Greetings All, The extended stay property was good; especially since I just needed a place to sleep after visiting a friend. It was also convenient for stores to be 5 minutes away; if I needed anything. The only two things I would suggest are having a modern TV and putting better lights in the Hallway. I tried to access my Netflix Account and was unsuccessful. I returned late from my friend's BBQ; the hallway was dim. Blessed Regards, KayKay
Business response:
Dear Karleen, Thank you for choosing us and sharing your thoughtful review. We are glad our hotel served the purpose of your visit and that you could take advantage of our convenient location close to various shopping options. However, we apologize for not meeting all your expectations. We have noted your remarks regarding our TV and the lighting in our hallways. We appreciate your comments, as we always want to know how we can improve our guest experience moving forward. It was a pleasure hosting you, and we hope you will r... read more
Good
Business response:
Dear Chunrong, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to the area.Sincerely,Hotel Management
Stsff os awesome!
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 954 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open at 9:00 a.m.