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Extended Stay America - Baltimore - Bel Air - Aberdeen
- Hotels
- Belcamp, MD
About this business
Location details
1361 James Way, Belcamp, MD, 21017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cupboards were bare I chose "the extended stay" to save money by cooking my own meals. Unfortunately when i brought in our groceries after checking, we saw all the cupbords were bare. We went to the front only to find out they have minimal dishes and only sauce pans. How do you cook pasta in a sauce pan? So much for cooking dinner. There wasn.t a breakfast either, instant oatmeal and a package muffin isn.t breakfast. The AC in the room wasn.t keeping up. The room was very clammy. Very dissapointed.
Business response:
Dear Roberta, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Ma... read more
The location right off 95 is good.
Business response:
Dear Elizabeth, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management
Front desk was extremely helpful
Nice idea of the kitenette, except no utensils, and dishware. Room was clean. Recliner needs replacement.
Business response:
Dear Jean, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Cigarette butts everywhere in parking lot. Room not properly cleaned as the last guest had just checked out with coffee rings on table and counter. Spill n bathroom wasnt cleaned up and remote control batteries were dead
Business response:
Dear APRIL, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Overall the hotel was okay. It met our basic needs and the bed mattress was comfortable. The maintenance of the place was less than desired. The corridor on the 2nd floor had a very funky stale kind of smell. The room did not smell since it had an air freshener and plug in and the AC ran all the time. It had a full kitchen but you have to go the front desk to ask for any cutlery, plates, etc. The cabinets and fridge have also seen better days with visible damage. Overall the room was spacious. The breakfast was extremely bas... read more
Business response:
Dear Sundeep, Thank you for sharing your detailed feedback about your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you... read more
Frequently asked questions about Extended Stay America - Baltimore - Bel Air - Aberdeen
How is Extended Stay America - Baltimore - Bel Air - Aberdeen rated?
Extended Stay America - Baltimore - Bel Air - Aberdeen has a 4.3 star rating with 974 reviews.
When is Extended Stay America - Baltimore - Bel Air - Aberdeen open?
Extended Stay America - Baltimore - Bel Air - Aberdeen is closed now. It will open tomorrow at 9:00 a.m.