Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Monikke, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Souleymane, thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Theresa, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Khalilah, thank you for sparing some time to share your gracious review. We are delighted to know you had a comfortable stay at our well-kept property and that you liked our service, along with all of our facilities. On behalf of everyone at Extended Stay America, we invite you to revisit us soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our friendly staff, we are sorry for the issues you had in your suite. Your feedback will be shared with our maintenance team for review and action. Also, we will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management