Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Thank you for being a guest at our property. It was a delight to know your clean and spacious suite made your stay a relaxing one. Your review is appreciated, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at our hotel; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for being our guest. We are glad to read you had an overall pleasant stay and liked the service provided by our front desk team. However, we are sorry for the inconvenience you had during your stay. Your feedback regarding the washers will be shared with our team so that corrective measures can be taken. We hope to see you again on your next visit to Baltimore. Sincerely, Hotel Management 

Business response:

Katherine, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management 

Business response:

Thomas, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management