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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The air conditioner was loud so I had to turn it off to hear the television, when I went to showe there was hair on the wash clothes and the room had a weird smell even after I disinfected it
Business response:
Tishika, thank you for your review. We are sorry for the maintenance and cleanliness issue you encountered in your room and regret the inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Bed was uncomfortable and furniture was old. Only one bedside table.
Business response:
Latrona, thank you for your review. We are sorry our room was not to your expectations and regret the inconvenience caused. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I’m liking it. So far so good! Check in was quick and easy. I checked in an hour early. That was great! I have a mini fridge and microwave. I’m going to look for a nice place for dinner and relax.
Business response:
Michelle, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This was a last minute scramble after 65 canceled flights due to a storm. We needed two rooms, booked two rooms, but at check in the ckerk initially could only find one. That was stressful. It worked out in the end. The rooms were decent and Expedia saved the day when actually calling hotels did not result in any success.
Had issues be it was clean No big deal, it just shouldn’t have to take me trying 4 hotel keys to get in my room. After driving 12 hours nobody feel like going back and forth trying different key cards, I literally when up and down 3 times before I was given a different room. Also didn’t like a picture of my drivers license being captured in their system it may be normal but it was a first for me, made me feel like a criminal.
Business response:
Melvin, thank you for being our guest. We are sorry for the inconvenience you had due to the key card. Your feedback will be shared with the appropriate team to ensure this is never repeated. Kindly know, collecting a valid photo ID at the time of check-in is a normal procedure, and we regret the inconvenience this caused. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,340 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.