Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Theresa, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Carla, thank you for letting us know about your stay. We apologize for the disappointing experience you had and regret the difficulties you encountered with our accommodations. We appreciate you alerting us with your observation about the smoke detector in your suite. We take safety precautions such as this very seriously and will have our property engineer inspect the guest room. Also, your comments with regard to the maintenance of your suite have been shared with the appropriate team so that they can fix it immediately. T... read more

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Richard, thank you for the generous review of Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Your compliments will surely be shared with our front desk team. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. Your feedback has been shared with our team to address the issues you outlined. On a positive note, we appreciate you recognizing the efforts of our front desk team. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Robin, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Cynthia, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. On behalf of everyone at Extended Stay America, we invite you to visit us again on your next trip. Sincerely, Hotel Management