This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had 2 cats. Supposed to be pet friendly. They put us on the 2nd floor as far away from the stairs as possible. It was difficult to get the cats and their gear to the room. There was an incident with what appeared to be long-term tenants with an ambulance and people yelling in the courtyard outside. The room was dirty. Supposed to be a grab and go breakfast with coffee. The choices for food were limited and there was no coffee and nobody to help get more because they were busy on the phone complaining about someone. The st... read more
Business response:
Cheryl, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for your disappointment with your room's location and the inconvenience caused. We are grateful for your patience and understanding. We regret your frustration with the noise disturbance and the breakfast we offer. Th... read more
First room we checked into had a strong cigarette (non smoking room) and weed smell. Was relocated to a new room where encountered similar smells but not as strong. Bathroom had signs of mold
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Worse much worse… asked for non smoking but twice changed all smoking and staff said all non smoking but they smoke inside also mattress cover, blanket and floor worse….
Business response:
Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We regret the inconvenience it caused. We hope to welcome you back in the future. Sincerely, Hotel Management
Very disappointing When we arrived, we were charged an extra fee for our cat. The breakfast we thought we would get was a grab and go disappointment. The first room we went to smelled horribly of smoke. When I called the front desk, they said it was a non smoking hotel. There were people hanging around outside smoking all the time. We went to a new room. Terrible smell. Not extremely clean. Only on plug worked in the entire room. The air conditioning was so loud, it was hard to sleep. It sounded like creatures were running a... read more
Business response:
Bonnie, thank you for your review. We regret your disappointment with our grab-and-go breakfast offerings. We also apologize for the cleanliness and maintenance issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They need to clean this place it smelled horrible and the sheets are dirty
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Hotels.com is a bad service I did not stay at the hotel. The place was a dump with drug addicts walking the property and staying in the hotel. Went into the room and was immediately smacked in the face with the smell of weed. I had my 1 year old with us and there was no way we were staying. Can’t get a hold of hotels.com to issue a refund. I won’t be using this service again if I’m not refunded my $150
Business response:
Joseph, thank you for your review. We are sorry for any inconvenience you had due to other guests on the property and apologize for the smoke smell you experienced. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The most misleading thing about the hotel is the outside of the property and the pictures online. The hotel lobby is dirty and nasty. And your speaking to someone behind bulletproof glass. The kitchen in the rooms has no utensils, pots, pans, plates, or cups. You have to call and asked for everything. And they may not have it. The pot I received had a broken handle. The carpeted floor in my room was dirty. There are no updated cellphone and device outlets or enough outlets near the bed. I would not recommend for a night let ... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.