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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Extended Stay America Hotel Baltimore - Glen Burnie is located at 104 Chesapeake Center Ct, Glen Burnie, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was moved from one to another for three consecut
Business response:
Benjamin, thank you for reviewing our hotel. We're sorry for the difficulties you encountered and the frustration you experienced due to it. We are investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Brooken sink in Bathroom had to use the tub to brush teeth we told front desk feel like we should have gotten free night at least. No offer
Business response:
Thank you for being our guest at Extended Stay America. We're sorry for the inconvenience you had due to the maintenance issue you encountered in your room. We have asked the appropriate team to fix the problem immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Property was nice but could smell marijuana being smoked as you walked up to the front office from outside also had a few guest out in parking lot standing around drinking alcohol
Business response:
Dear Guest, thank you for sharing your feedback with us. We are sorry the actions of some guests left you with only a fair impression of our hotel. It is clear we need to follow policy better and enforce that we are a non-smoking facility to ensure you have the best experience possible. Thank you again for being our guest and we hope to welcome you back soon. Sincerely, Hotel Management
Run down premises. Saw a needle near the entrance. People shouting in their rooms at night that could be heard from 3-4 rooms across.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 4.4 star rating with 1,091 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.