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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Extended Stay America Hotel Baltimore - Glen Burnie is located at 104 Chesapeake Center Ct, Glen Burnie, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Property was nice but could smell marijuana being smoked as you walked up to the front office from outside also had a few guest out in parking lot standing around drinking alcohol
Business response:
Dear Guest, thank you for sharing your feedback with us. We are sorry the actions of some guests left you with only a fair impression of our hotel. It is clear we need to follow policy better and enforce that we are a non-smoking facility to ensure you have the best experience possible. Thank you again for being our guest and we hope to welcome you back soon. Sincerely, Hotel Management
Run down premises. Saw a needle near the entrance. People shouting in their rooms at night that could be heard from 3-4 rooms across.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
what was unique is that there was a kitchen sink and cupboards full size refrigerator two burner stove and microwave... which we never used but if we had to stay for an extended stay hence the name of the hotel it would have been a nice amenity... what we didn't like and found out after asking was that there is no maid service until you've stayed there more than 7 days. In other words nobody cleans your room and makes your bed each day and you have to gather up your dirty towels and washcloths take them down to the front des... read more
Business response:
Thank you for sharing your experience with us. We are sorry you were unhappy with the hotel’s policy, being extended stay property, our services are designed for long term guests to respect their privacy and we are happy to offer this at a minimal fee on your request. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Water pressure was not good at all. Could have been cleaner.
Business response:
Thank you for choosing us. We are sorry for the inconvenience you experienced during your stay. Please know we have alerted our maintenance team about the water, and they will check the water pressure. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Location was good in proximity to where I needed to be
Business response:
Stephanie, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 4.4 star rating with 1,063 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.