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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This past weekend I was supposed to actually stay at another Extended Stay America, but they ended up being booked so I was matched with this hotel. Admittedly I was a bit hesitant about coming here with my boyfriend, but hotel staff ended up being great. Specifically to highlight the woman Jennifer who helped us at checkout. She was super friendly. As well as I requested a late check out at last minute and she was so helpful with it. It was such a great experience that we ended up coming back the next night and staying agai... read more
Business response:
Maggie, thank you for choosing Extended Stay America for your accommodations. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team, especially with Jennifer, to let them know their efforts were noticed. We appreciate you being our guest and look forward to welcoming you and your boyfriend back soon! Sincerely, Hotel Management
check in person was sitting in back not paying attention
Business response:
Alan, thank you for sharing your comments. We are sorry for the service indecency you encountered with one of our front desk associates. We have acknowledged this and hope your rest of the experience was not ruined. We hope to welcome you again at Extended Stay America. Sincerely, Hotel Management
good for a short stay The room smell like smoke, even though it was a smoke-free room.
Business response:
Sidney, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the smoke smell you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I was moved from one to another for three consecut
Business response:
Benjamin, thank you for reviewing our hotel. We're sorry for the difficulties you encountered and the frustration you experienced due to it. We are investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The place was ok. No amenities! No ice! Nothing in the suite that’s supposed to have everything! Nothing., Not even a coffee pot. A lot of yelling and unsavory people staying there for $90+ dollars a night! I will never stay there again,
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.