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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Extended Stay America Hotel Baltimore - Glen Burnie is located at 104 Chesapeake Center Ct, Glen Burnie, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kim, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
One staff member tried her best while one dismissed my request for missing items in my room.
Business response:
Damion, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our staff and that overall you had a pleasant time with us. However, we're sorry for the discourteous behavior you encountered from one of our associates. We have discussed your feedback with our team to be more diligent with our efforts moving forward. We hope the positive aspects of your stay will overshadow this, and we look forward to seeing you again soon. Sincerely, Hotel Management
The lady at the front desk was sweet and very helpful, the room was clean and quiet. Overall a wonderful visit.
Business response:
Sabrina, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
Ronnie, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Ashley, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Kitchen sink stopper missing Initial check into room had to find kitchen sink stopper and ironing board. The last 4 times or so staying at this hotel there has been no kitchen sink stopper (???) A few days into stay the refrigerator quit working, lost bottle of milk and other items. After each week's housekeeping visit I had to ask the front desk for kitchen wash cloth, kitchen towel, and bath hand towels since they forgot to leave fresh towels
Business response:
Edward, we hate losing our loyal guests and are extremely sorry for letting you down during the last four visits. We are sorry as you were unaware of our hotel policy and for the issues you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worth the look Would stay again, exactly as advertised
Business response:
Edward, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
No drinking water in the hotel no vending machine. I arrived late at night but i need to look for a convinience store to buy some water. Under the sink in the bathroom was dirty you can see it when you will be using the potty.
Business response:
Please accept our sincerest apologies you encountered during your stay with us. Your feedback is discussed with our housekeeping and maintenance team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
You need to call Orkin or Pest control. Started off really horrible. We would have left if it wasn’t so late at night. The first room we went in had roaches on the walls and on the bed. The next room given to us was already used or never cleaned lights we’re on. Trash every where as well. The final room was finally good enough. I did kill a bug in the shower but at that point I wasn’t letting the little bug ruin my night. Honestly just clean the hotel and everything will be gpod. Nice area just clean your hotel.
Business response:
Nirssan, we are sorry for the issues you had in your rooms. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We value your feedback and hope to have another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 4.4 star rating with 1,028 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.