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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Extended Stay America Hotel Baltimore - Glen Burnie is located at 104 Chesapeake Center Ct, Glen Burnie, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
James, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Christopher, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I booked the smoking room but when I enter the room, smells like horrible smoke only
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Convenient to the highway, very pleasant staff. Continental breakfast was prepack muffins "grab and go." The room carpet did not feel/smell clean although the remainder of the room was just fine.
Business response:
Steve, thank you for being our guest. We are happy to know you liked our ideal location and were impressed with our courteous associates. However, we are sorry for the inconvenience you had. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room smelled we had to spray febreeze, tried to call down to the front desk for a coffee pot, but the phone didn't work, when i did walk down for a coffee pot, i didn't receive any coffee. We had to walk to Walmart. The hotel was in a good location for what we needed, price was good. The restaurant/bar across the street was good too.
Business response:
Thanks for the feedback. We are glad to read you liked tour location and the value we offer. However,we are sorry we were not as responsive as we should have been, and we apologize for letting you down. We hope you will give us another chance to provide you with the outstanding service you should always expect when staying with us. Sincerely, Hotel Management
Got 2 phones call around 530-6am about an alarm going off but did not hear any such alarm. The front staff that called was chuckling which didn’t make me feel as if the “alarm” was even true.
My first disappointment was to find out I was book for a smoker room which I still don’t understand how did it happened. I do not smoke at all and can’t stand the smell. However, the lady at the front desk understood my frustration and found a none smoker room. My second disappointing was the next day when I got back to the hotel, after a long day of class and I even bought my dinner to eat in my room, and found out nonbody has clean the room. Room looks exactly the way I left in the morning so I called front desk and the la... read more
Business response:
Thank you for evaluating our hotel. We are glad your overall experience was a good one, and we apologize for failing to meet your expectations. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We appreciate you letting us know where we fell short and hope you will come back in the future to see how we have improved. Sincerely, Hotel Management
I loved the location however the cleanliness was not the best... i had to kill 2 bugs as soon as i arrived to the room.
Business response:
Damon, thank you for taking the time to post a review. We are pleased to know you liked our location, but we are sorry for the cleanliness issue you experienced in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 4.4 star rating with 1,028 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.