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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ashley, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Kitchen sink stopper missing Initial check into room had to find kitchen sink stopper and ironing board. The last 4 times or so staying at this hotel there has been no kitchen sink stopper (???) A few days into stay the refrigerator quit working, lost bottle of milk and other items. After each week's housekeeping visit I had to ask the front desk for kitchen wash cloth, kitchen towel, and bath hand towels since they forgot to leave fresh towels
Business response:
Edward, we hate losing our loyal guests and are extremely sorry for letting you down during the last four visits. We are sorry as you were unaware of our hotel policy and for the issues you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worth the look Would stay again, exactly as advertised
Business response:
Edward, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
No drinking water in the hotel no vending machine. I arrived late at night but i need to look for a convinience store to buy some water. Under the sink in the bathroom was dirty you can see it when you will be using the potty.
Business response:
Please accept our sincerest apologies you encountered during your stay with us. Your feedback is discussed with our housekeeping and maintenance team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
James, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Christopher, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I booked the smoking room but when I enter the room, smells like horrible smoke only
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Convenient to the highway, very pleasant staff. Continental breakfast was prepack muffins "grab and go." The room carpet did not feel/smell clean although the remainder of the room was just fine.
Business response:
Steve, thank you for being our guest. We are happy to know you liked our ideal location and were impressed with our courteous associates. However, we are sorry for the inconvenience you had. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
You need to call Orkin or Pest control. Started off really horrible. We would have left if it wasn’t so late at night. The first room we went in had roaches on the walls and on the bed. The next room given to us was already used or never cleaned lights we’re on. Trash every where as well. The final room was finally good enough. I did kill a bug in the shower but at that point I wasn’t letting the little bug ruin my night. Honestly just clean the hotel and everything will be gpod. Nice area just clean your hotel.
Business response:
Nirssan, we are sorry for the issues you had in your rooms. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We value your feedback and hope to have another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.