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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room smelled we had to spray febreeze, tried to call down to the front desk for a coffee pot, but the phone didn't work, when i did walk down for a coffee pot, i didn't receive any coffee. We had to walk to Walmart. The hotel was in a good location for what we needed, price was good. The restaurant/bar across the street was good too.
Business response:
Thanks for the feedback. We are glad to read you liked tour location and the value we offer. However,we are sorry we were not as responsive as we should have been, and we apologize for letting you down. We hope you will give us another chance to provide you with the outstanding service you should always expect when staying with us. Sincerely, Hotel Management
My first disappointment was to find out I was book for a smoker room which I still don’t understand how did it happened. I do not smoke at all and can’t stand the smell. However, the lady at the front desk understood my frustration and found a none smoker room. My second disappointing was the next day when I got back to the hotel, after a long day of class and I even bought my dinner to eat in my room, and found out nonbody has clean the room. Room looks exactly the way I left in the morning so I called front desk and the la... read more
Business response:
Thank you for evaluating our hotel. We are glad your overall experience was a good one, and we apologize for failing to meet your expectations. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We appreciate you letting us know where we fell short and hope you will come back in the future to see how we have improved. Sincerely, Hotel Management
I loved the location however the cleanliness was not the best... i had to kill 2 bugs as soon as i arrived to the room.
Business response:
Damon, thank you for taking the time to post a review. We are pleased to know you liked our location, but we are sorry for the cleanliness issue you experienced in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nice and cozy. Bathroom was spacious. Beds were comfortable. The AC worked great in this hot humid weather. Room had a great little kitchen
Business response:
Thank you for taking the time to post a review. We are glad to know you were so impressed with your well-appointed suite along with the fully-equipped kitchen and that you enjoyed your time with us. It was a pleasure accommodating you, and we look forward to seeing you back at Extended Stay America. Sincerely, Hotel Management
Everything was excellent
Business response:
Joachim, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
close to food, easy check in, friendly staff, close to highway, close to destination
Business response:
Thank you for selecting us. We are pleased to know you liked our convenient and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Bragon, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Got 2 phones call around 530-6am about an alarm going off but did not hear any such alarm. The front staff that called was chuckling which didn’t make me feel as if the “alarm” was even true.
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.