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Extended Stay America - Bartlesville - Hwy 75
- Hotels
- Bartlesville, OK
About this business
Location details
3812 S.E. Washington Blvd, Bartlesville, OK, 74006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedcovers were too thin and the pillows had no support. We were told there was no extra pillows even though there were several empty rooms. The check-in clerk was very rude and refused to cancel our room and refund money even though we had only been there for 30 minutes.
Business response:
thanks for your review
Not a restful experience. I was put in a room rice across from the back room behind the office. The night person kept slamming the big heavy door. I ended up not being able to sleep and left around 1AM to drive all the way back home. I literally was in the room for less than 8 hours.
Business response:
Dear Kenzie, Thank you for your valuable feedback. We acknowledge the significance of providing our guests with a serene and comfortable environment, and we sincerely apologize that we did not meet these expectations. Your insights highlight the continuous opportunity for improvement, and we will ensure that your feedback is shared with the appropriate team members for review. We look forward to enhancing your experience in the future.Sincerely,Hotel Management
Besides the key not working several times. After I got my room, unpacked and laid down to sleep. I pulled back the blanket to find blood stains on my sheets. FREAKING BLOOD STAINS!!!!!!!!!! I called the front desk to only get a guy who could care less. No apology no OMG that’s not right….. nothing!!!!!! Just would you like a mother room? I paid for 2 nights but I only stayed for one. It was so late and I was so tired . Worst hotel experience I’ve ever had
Business response:
Dear Matthew, We are sorry about your experience. Cleanliness is always our priority, and the condition of the room you mentioned is unacceptable and far below the standards we strive to maintain. We understand how shocking and upsetting this must have been for you. Please know that we take this matter very seriously. We have already addressed this with our housekeeping and front desk teams to ensure that proper cleanliness protocols and customer service expectations are reinforced immediately.We appreciate you bringing this... read more
No pudimos hacer check in
Business response:
THANKS FOR YOUR REVIEW
Room stink of food all the time and it wasn’t our food. Microwave didn’t work we had to request it be fixed, sink was messed up and sprayed everywhere when you opened it. Staff was rude and lobby restrooms off limits which is just ridiculous. Will NEVER stay there again.
Business response:
Dear Brenda, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Business response:
THANKS FOR YOUR REVIEW
Bad bug in our room. we did not stay
Business response:
THANKS FOR YOUR REVIEW
Business response:
THANKS FOR YOUR REVIEW
Worst stay ever Was so bad I had a sister who was going to stay with me but her id had expired so she was just going to visit with me and me bring her back to her house they said she wasn’t allowed on the premises or I would get kicked out of my room I find this very interesting that a family member couldn’t just visit it was 4pm. Then I seen that the air vents all had a crap toon of dirt and nasty on them I have pictures
Business response:
Thank you for the feedback we will address
Frequently asked questions about Extended Stay America - Bartlesville - Hwy 75
How is Extended Stay America - Bartlesville - Hwy 75 rated?
Extended Stay America - Bartlesville - Hwy 75 has a 3.9 star rating with 1,631 reviews.
When is Extended Stay America - Bartlesville - Hwy 75 open?
Extended Stay America - Bartlesville - Hwy 75 is open now. It will close tomorrow at 12:00 a.m.