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Extended Stay America - Bartlesville - Hwy 75
- Hotels
- Bartlesville, OK
About this business
Location details
3812 S.E. Washington Blvd, Bartlesville, OK, 74006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was charged 272 dollars for the staff overlooking the fact that the smoke detector was covered up with a trash bag. The manager thought I did it which in fact I didn’t do! I’m out 272.50 dollars, this is not acceptable. The staff didn’t do their job properly and now I’m accountable for it.
Business response:
thanks for your review
My 3 yr old granddaughter found a pack of cigarettes under the bed. Toothpaste was still dripped all down the fronts of the bathroom cabinets ftom previous customers. When mentioned to front desk the response was "oh...." That was it....
Business response:
Dear Amy, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Business response:
THANK YOU FOR YOUR REVIEW
Business response:
thanks for your review
Front desk person rude would not let us check in
Business response:
Dear Rose, We are sorry for your issues with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
I stayed here 3 days with some family members and a 4th day on my own. Our room smelled terribly of curry, garlic and BO. We had to buy Febreeze to try to cover the horrible odor. I had to check out after 3rd night and re-check in for the 4th which I knew about. I had accidentally left 2 small make-up type bags in my room that I didn't discover until I was getting ready for bed the 4th night in my new room. I immediately went down to the front desk, told them the room I was in, what I left and where it was. It hadn't been tu... read more
Business response:
Thanks for your review
Business response:
THANKS FOR YOUR REVIEW
There were cockroaches in the room, the bedding was dirty, breakfast was supposed to be included, there was only oatmeal, coffee and some bread, other guests were also disconcerted because, like us, they were expecting breakfast (included)
Business response:
Dear Ana, Thank you for dedicating the time to share your feedback. We aim to offer a clean and comfortable environment and adhere to strict industry standards for room cleanliness and pest control; therefore, we apologize for not meeting your expectations. We have shared your feedback with our housekeeping team to take quick action. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We hope to ... read more
Business response:
THANKS FOR THE REVIEW
Frequently asked questions about Extended Stay America - Bartlesville - Hwy 75
How is Extended Stay America - Bartlesville - Hwy 75 rated?
Extended Stay America - Bartlesville - Hwy 75 has a 3.9 star rating with 1,631 reviews.
When is Extended Stay America - Bartlesville - Hwy 75 open?
Extended Stay America - Bartlesville - Hwy 75 is open now. It will close tomorrow at 12:00 a.m.