Extended Stay America - Bartlesville - Hwy 75

Business response:

Dear Owen, We appreciate your decision to stay with us and hope that your overall visit was satisfactory. Nevertheless, we sincerely apologize to learn of the issues you experienced during check-in. Please note that we require government-issued photo identification for check-in. Our commitment to transparency means that we strive to disseminate all our policies across every booking platform to empower our guests to make informed decisions. It was our pleasure to have you as our guest, and we look forward to welcoming you bac... read more

Business response:

Dear Alise, Thank you for your feedback. We’re deeply concerned to hear about your experience with bed bugs, as this is not reflective of our standards. We also follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary... read more

Business response:

thanks for your review! 

Business response:

Thanks for your review 

Business response:

Dear Christina, We deeply regret the distressing experience you encountered during your visit. Your feedback is valuable to us, especially when it comes to maintaining a safe and clean environment for our guests. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. Thank you for bringing this to our attention. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Edwin, Thank you for taking the time to review your stay with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Hotel Management 

Business response:

Thanks for your review 

Business response:

Dear Preston, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management 

Business response:

thanks for your review