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Extended Stay America - Bartlesville - Hwy 75
- Hotels
- Bartlesville, OK
About this business
Location details
3812 S.E. Washington Blvd, Bartlesville, OK, 74006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches and dog hair. We stayed only one night and checked in late and left early the next morning. Check in and check out was easy and quick. However when we got to our room was when it got bad. We found roaches in our room and there was dog hair on our pillowcases. I’m all for being pet friendly but you need to make sure that all bedding including pillowcases are changed after each stay.
Booked for a 2 queen suite, one arrival they only had 1 beds available even tho we paid ahead of time for the stay. Staff was unwilling to accommodate and left 4 people with 1 bed while traveling through the state.
Clogged shower room The room had cumps of hair on the walls in two different spots ,and tub was so clogged that i had to get wet trun off the water, saop my body , then trun the water back on and raise off , and when i got out shower i had to raise my feet off cause the water from the drain was disgusting and was on my feet
When I showed up to check in, I was asked if any other adults were staying in the room and my mom was staying with me. Well they asked for her ID too in to which she had just misplaced it before us driving 5 hours out the OK, but they wanted to take a pic of her ID because of tornado season. Unfortunately she didn’t have it and she had a picture on her phone to show but they made no accommodation to take it. No where on the website for the hotel or for the third party website did it say that all adults staying need to have t... read more
Business response:
Dear Marisa, Thank you for taking the time to explain your experience. We’re very sorry for the frustration and inconvenience you and your mother went through upon arrival. While we do have a policy that requires valid identification for all adults staying in a room as part of our safety and verification protocols, it is evident that this situation could have been managed with greater empathy and clearer communication. We truly value your feedback and hope you’ll consider giving us another chance to offer a much smoother and... read more
Rooms are not cleaned on a daily. Can’t get fresh towels . Breakfast was muffins and coffee
Business response:
Dear Nathaniel, Thank you for your feedback. We regret that your experience did not meet expectations regarding housekeeping, towel availability, and the limited breakfast selection. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk at any time. Additionally, we will ensure that your feedback is shared with our leadership te... read more
This place is terrible and would not recommend anyone to stay
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry that we did not meet your expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
The bedcovers were too thin and the pillows had no support. We were told there was no extra pillows even though there were several empty rooms. The check-in clerk was very rude and refused to cancel our room and refund money even though we had only been there for 30 minutes.
Business response:
thanks for your review
Not a restful experience. I was put in a room rice across from the back room behind the office. The night person kept slamming the big heavy door. I ended up not being able to sleep and left around 1AM to drive all the way back home. I literally was in the room for less than 8 hours.
Business response:
Dear Kenzie, Thank you for your valuable feedback. We acknowledge the significance of providing our guests with a serene and comfortable environment, and we sincerely apologize that we did not meet these expectations. Your insights highlight the continuous opportunity for improvement, and we will ensure that your feedback is shared with the appropriate team members for review. We look forward to enhancing your experience in the future.Sincerely,Hotel Management
Besides the key not working several times. After I got my room, unpacked and laid down to sleep. I pulled back the blanket to find blood stains on my sheets. FREAKING BLOOD STAINS!!!!!!!!!! I called the front desk to only get a guy who could care less. No apology no OMG that’s not right….. nothing!!!!!! Just would you like a mother room? I paid for 2 nights but I only stayed for one. It was so late and I was so tired . Worst hotel experience I’ve ever had
Business response:
Dear Matthew, We are sorry about your experience. Cleanliness is always our priority, and the condition of the room you mentioned is unacceptable and far below the standards we strive to maintain. We understand how shocking and upsetting this must have been for you. Please know that we take this matter very seriously. We have already addressed this with our housekeeping and front desk teams to ensure that proper cleanliness protocols and customer service expectations are reinforced immediately.We appreciate you bringing this... read more
Frequently asked questions about Extended Stay America - Bartlesville - Hwy 75
How is Extended Stay America - Bartlesville - Hwy 75 rated?
Extended Stay America - Bartlesville - Hwy 75 has a 3.9 star rating with 1,680 reviews.
When is Extended Stay America - Bartlesville - Hwy 75 open?
Extended Stay America - Bartlesville - Hwy 75 is open now. It will close tomorrow at 12:00 a.m.