Extended Stay America - Baton Rouge - Citiplace

Business response:

Dear Guest, Thank you for being our guest! We're delighted you had a clean and comfortable stay at Extended Stay America. Creating a welcoming environment is our priority, and we truly appreciate your feedback. We look forward to your next visit!Sincerely,Hotel Management 

Business response:

Dear Donna,Thank you for sharing your feedback. While we’re pleased the accommodation was available when needed, we regret that aspects of your stay did not meet expectations. Comfort is a priority, and we apologize for any inconvenience caused by the bed and the absence of toiletries. As an extended stay property, guests often bring personal items, though basic amenities are available upon request at the front desk. Your comments are appreciated and will help guide improvements.Sincerely,Hotel Management 

Business response:

Dear Tommy, Thank you for being our guest and your wonderful feedback! We are thrilled to hear you enjoyed your time with us. Our team works hard to ensure our guests have a comfortable, relaxing stay, and your review makes it all worthwhile. All of us here at Extended Stay America look forward to your return!Sincerely,Hotel Management 

Business response:

Dear Nathan, Thank you for sharing your experience. We hope you had a pleasant stay overall. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management