Extended Stay America - Baton Rouge - Citiplace

Business response:

Thank you for choosing Extended Stay America. We are glad you loved our courteous associates and were impressed with our clean accommodations. However, we regret the inconvenience you had. We appreciate your patience during this unprecedented time and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Tayla, thank you for staying with us and for taking the time to share your concerns. Our number one priority is excellent service, and we apologize for the issues you had during your stay and that the front desk was not available. We will review your comments with our team to see what went wrong and take appropriate actions. We regret the inconvenience caused, and we hope this does not prevent you from coming back another time for an outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review. We are sorry for the roaches in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value all your feedback and hope you will consider staying with us the next time you visit this area. Sincerely, Hotel Management 

Business response:

Robert, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Angeline, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent review, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Mia, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management