This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room and bathtub was clean. Usually smell in lobby and hallway.
Business response:
Dear Daisy, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. Therefore, we will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management
It was a awfully experience to be awaken to a roach crawling on side of my face it could have went in my ear I was so nervous to go back to sleep I sit up all night .
Business response:
Dear Kimberly, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management
This property was disgusting. The lobby and hallways smelt terrible. Online it says breakfast and coffee are included, however, breakfast was a packet of oatmeal and ONLY black coffee. We were extremely unhappy with our stay that we checked out a day early to go to a different hotel. I can’t believe I paid that much for this trashed hotel…. A refund was expected but of course not provided.
Business response:
Dear Jacob, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Tub bath was filthy on arrival; was told only cleaned every 14days!!! What the hell with pandemic STILL ON and you clean every 2weeks??? We’re my sheets clean? The kitchenette’s countertop was unglued, leaving dirty sharp areas. No one to receive us upon arrival.
Business response:
Thank you for your candid evaluation. We regret the disappointing experience you had with your guest room and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We will also review y... read more
The carpet in the Hallways and Hall areas have a Horrible smell. This is an Upscale area of town, I was VERY Disappointed.
Business response:
Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Roach. Ancient room.
Business response:
Sharon, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerel... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.