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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So sad I was very disappointed in the cleanliness. I had to request cleaning supplies and clean the bathtub. There was literally soap scum on the edge of the tub where a bar of soap had sat. Then, since I had splashed water on the floor, I wiped it up. This made the cleaning cloth absolutely black. It was so disappointing. I like to relax in a room but this made me feel like it was dirty and uncomfortable. So sad.
Business response:
Susan, we're truly sorry your room [or suite] was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
Stay in Billings Good location and restaurants close by. Double beds were small doubles. Only a coffee bar, not a breakfast as listed. Staff very friendly and helpful.
Business response:
We appreciate you being our guest. It’s our pleasure knowing you loved our location being close to many points of interest and the excellent service we provided. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to see you again soon. Sincerely, General Manager
DANGEROUS TO STAY HERE. Someone opened the door to my room at 10:30pm. Luckily I had used the slide catch or else I would have been face to face with an uninvited guest with who knows what intentions in mind. The staff got around to cancelling all the keys that opened my door and replacing my key about an hour later. I was informed by the clerk that the hotel had experienced a similar break-in the night before. This hotel has no security cameras and a staff that wasn't interested enough to notify the police that they are ex... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Blood on my pillows it was gross
Business response:
Laurie, we sincerely apologize for the issue you encountered which led to a disappointing stay. As the cleanliness of our rooms is a key priority for us, we are truly sorry we fell short of this. I have shared your concern with my housekeeping team in an effort to improve our service moving forward. Please consider choosing us again so we can provide you with a much better experience. Sincerely, General Manager
No room. I had even called to confirm the evening before.
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Kind of sketchy I had a barking dog in the room next door that barked all day long. There was broken glass all over the sidewalk by the back door that was there the whole week I was there. The kitchen utensils aren't in the room anymore you have to go to the front desk to get what you need. The hotel has gone downhill since the last time I stayed there 3 years ago.
Business response:
Thank you for choosing our hotel once again. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you this time, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.