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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled bad from the moment we checked in. We were there two nights, and a housekeeper never came to restock towels. Facilities were noce but they seemed short staffed.
Business response:
Thank you for posting a review of our hotel. Please accept our apologies for the smell you experienced in your room and for the inconvenience you had due to our hotel policy. We have discussed your feedback with our housekeeping team in order to deep clean the room to remove the odor from it. Also, know since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We’re sorry if this was not co... read more
requested kitchen supplies and was only given so much. Requested again and still did not receive them.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Such rude staff! They overbooked and knew it, had my phone number, and never alerted us that we did not have a room until we entered the lobby. Never stay Here
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Room was dirty. There was no toilet paper on roll and no Kleenex at all.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
What the hell is your policy?? Called 3X to the National # find out the cancellation policy, three different answers and nothing on websites. Being it’s pay in advance there are no refunds. But, I did cancel because I didn’t want to get screwed and so far things are ok. Never with them again because I don’t know what they’re going to do to me. They need a standard policy that someone that reads and speaks English can understand because their customer service people can’t figure it out. The room was acceptable, but after thr... read more
Business response:
Thank you for choosing us for your stay. We are truly sorry for the reservation issues you experienced and that our team was unable to solve the query to your satisfaction. Your feedback has been shared with the appropriate individual to give an uniform information to all our guests. Thanks again, and we hope to host you back in future for a better experience. Sincerely, Hotel Management
The staff at check in was rude. The breakfast, consisted of a granola bar or muffin option with only two pots of coffee. The refrigerator had an annoying loud sound and the room had a stale odd smell. Not the most pleasant experience when driving 12 hour to come to only to want sleep.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Bed bugs. My 4 year old is absolutely covered in bites. We were moved to a different room but that’s it.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Be advised Blonde front desk worker made it exceedingly hard to stay was constantly harrassed, walked in on, and treated poorly and well as my service dog. Other than that hotel staff was friendly
Business response:
Gabrielle, please accept our sincere apology for the inconvenience and less than the favorable experience you had at our hotel. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality that you should have exp... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.