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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Imperfect Stay The staff at this hotel are rude and difficult. The room was not equipped with kitchen supplies as one might expect. Breakfast was advertised, but as it turned out, all that was available was a granola bar and coffee on a narrow table as you LITERALLY walked out the front door. When I checked out, I asked for a receipt and was told that they didn't provide receipts and that it would be provided in our email. That irritated me. I asked what the charges were for the room, and they said, that was proprietary info... read more
Business response:
Please accept our sincere apologies for not meeting all of your expectations and regret the inconvenience these caused. We have discussed your concerns about the service with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. To ensure cleanliness of kitchenware and as per our brand standards, these items are kept at the front desk rather than leaving them in the room, and we have fully equipped kitchens with the full-size refrigerator which includes i... read more
Services are lacking. "Breakfast" consists of a granola bar a a cup of coffee. Free WiFi appears to be dial-up. You can get faster service, but it costs you. A big downer for an extended stay!
Business response:
Tim, thank you for reviewing your experience. We are sorry for not being able to impress you with our breakfast offerings and complimentary internet service. Thanks for pointing this out, as it will help us improve. We hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, General Manager
No ice machine. Staff came across as a bit cranky but seemed to warm up after I joked around with her a bit. I was very shocked to learn that they did not have an ice machine. The front desk staff said that it was removed because of health reasons. I don't travel with a cooler so I rely on the hotel to have ice for my drinks.I would not have booked if I had known about the ice machine. The breakfast was some coffee and a couple of baskets of granola bars so I went to a restaurant to eat. The cable tv had very few channels. O... read more
Business response:
Karrie, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We truly regret the inconvenience these caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. I would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We ... read more
Bad service Had to clean own room and no clean towels, unless you paid extra. Music loud and no one at the desk to help. They actted like they had no idea what they were doing. Left day early and they wouldn't refund room already paided. I wouldn't always anyone in by family to stay there.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Staff and breakfast It was the night of the sun eclipse so I am not sure if that was the reason the staff was indifferent due to absence of staff. 1) on arrival, the staff had a non-welcoming attitude. 2) the attendant was making people wait for 15 minutes 3) were also busy in running laundry at the back 4) when told of AARP membership they told that I have to get the booking online 5) my next door people were cooking regular meals (Spanish or italian) with doors open and loud music/ songs 6) when I entered the bathroom I fo... read more
Business response:
Cheemu, I apologize for the disappointing stay you had with us. We're sorry you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
The breakfast was not breakfast. It was coffee and granola bars or small muffins. The bed was rock hard and the refrigerator did not work. Every time the air conditioning kicked on it sounded like it was going to fall out of the wall.
Business response:
Steven, please accept my apologies for the issues you encountered while here and the inconvenience it caused. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these from happening again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Bad experience Upon entering the kitchen suite we found a full 32 gal open trashbag in the middle of the floor & it leaked. Had to ask for shower curtain. Had not been dusted in who knows how long. The counters & kitchen sink had not been cleaned. On the plus side the bathroom was clean as was the bedding & the bed & pillows were comfortable. Took down trash & Front desk staff thanked us-- no apology. They had a hard time locating the curtain. Only 1 bar soap no shampoo or lotion. Very disappointing. Will NOT return.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.... read more
Stayed here because it was a few dollars cheaper Extremely poor customer service. Horribly uncomfortable bed and pillows. Shower was okay and had decent kitchen area. No rooms that do not allow pets and would not recommend staying here if you have allergies/asthma.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. We regret the inconvenience this caused, and ensure you that we will take your feedback seriously and will do the necessary to make our property a much better one. I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Rude staff Wouldn't stay hear again if I had a choose. Night staff super rude! Came in late, took at least 30 min of yelling down hall ways to get help. Housekeeping was really nice tho
Business response:
Sarah, we are sorry for your unpleasant experience with one of our associates. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us future opportunity to restore your confidence in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.