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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Evening desk clerk very nice. A.m. clerk had purple and pink hair. Manager sent someone to my room to clean floors and pick up condom wrapper left on floor. Never vacuumed. Dust caked on toilet lid. No coffee maker. Cont. Breakfast was a prewrapped muffin and coffee. Just a mess. Halls are dark and lobby was full of boxes in front of elevator. Panel in elevator looked like when you pushed a button the thing was gonna cave in.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, know to ensure the cleanliness of kitchenware they are kept at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Itchy and Uncomfortable Night We had an itchy and uncomfortable night in October this year at Extended Stay America in Billings. We'd paid US$15 extra for a King Size bed, but the room we were given only had a Queen Size bed. We went back downstairs, and they told us there were no King Size rooms available. They would not provide a refund either. We went back to the room to make a cup of tea, only to find there were no cups or anything in the room to boil water with in the kitchenette. We called down, and the girl on the d... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not too happy I was very excited about staying at this hotel because it had a kitchen and we could save some money by cooking our own meals. When we arrived I asked the lady at the front desk for a "started kit" of dishes and a pot and pan. She said that she would bring those items to our room. Never did. We had to get up at 4:30am the next morning and I still had no dishes. I called the front desk. They said that they could not bring them to me. I went down and picked up the "starter kit". No pot or pan....I went back upsta... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Our management team has been made aware of your concerns, and your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Worst hotel experience EVER!! This was by far the worst hotel experience we have ever had. Our first room had a bunch of hair between the sheets and did not appear to really be cleaned. When they moved us to a second room the lights were on, beer bottles in the sink, beds unmade and dirty towels all over in the bathroom. When we got moved to our third room the bedding appeared to be clean so despite other issues with the room we just accepted it so we could get some sleep after driving for 16 hours. The next morning when I e... read more
Business response:
Heather, thank you for your review. Please accept our sincere apologies for the cleanliness and service issues you encountered during your stay. We assure you that we have discussed your concerns with our housekeeping team, and we’re altering our procedure in order to prevent such situations from happening again in future. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next ... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Skip this one No front desk person Had to use behind desk phone House keeper came to door with bag of linens , beds made but shower mat dirty Used soap in sink Uncomfortable bed
Business response:
Denise, thank you for choosing to stay at our hotel We're sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thanks again for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.