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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms was not clean, the bedding had blood stains. Also, they did not have toothpaste or conditioner available.
Business response:
Mayra, we apologize for not meeting your expectations and regret the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team for review and action. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
I expected more We asked for a late check out and they said okay. That night when we got in, neither of our room keys worked. So we had to run back to the front desk and get them to change it. They asked for our room and Boom. They changed it. They never asked our name or for ID. Then we woke up for the free continental breakfast. There was nothing but two coffee pots. Husband asked where the food was and they said "we only serve oatmeal packets" such a huge disappointment. There was nothing in our rooms, not even a coffee p... read more
Business response:
Lyndsey, thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced maintenance issues with your rooms. We have shared your feedback with the concerned teams to prevent such instances moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
My entire experience was horrible There was absolutely no reasonable parking as there were oversized trucks parked in two parking spots each. When I went to the lobby I waited for about 5-6 minutes before being helped. There was no one in line ahead of me, the attendant just wasn’t there. When I got in my room I settled myself in. I then realized the tv didn’t work. Upon investigation, the coaxial cord for the cable had been ripped from the wall. I Jerry rigged it and made do. When I went to peel the sheets back I noticed bo... read more
Business response:
Erik, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better... read more
they fool you their ad says breakfast... not unless you like empty coffee dispensers, cold old muffins, or low grade granola bars.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Don’t waste your money Staff was uncaring,when asked for a receipt, they stated call Expedia Hotel was dirty, ceiling tiles missing. Worse extended stay out there
Business response:
We apologize for the issues you encountered while here. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. We value your feedback with regard to our property and have shared it with the respective teams to take necessary actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible check-in Unqualified, untrained, uneducated staff that shouldn't work in HOSPITALITY. The person made a mistake on you, argue and put you on UNCOMFORTABLE position and DO NOT APOLOGIZE from HER error. My room was prepaid through Expedia and non refundable. My evening was very frustrating due to this evening. Never i will stay in a extended stay America. POOR STAFFING.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced while you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manag... read more
Very dissatisfied customer. When I checked in the girl said to get the cheapest rate I had to purchase online. I showed her the price. She said they don't book from the price online so I had to book thru the web. Inconvenience. Next they gave us a Room that was not even cleaned. We had to go back to the counter and start all over. We've been on the road all day traveling. The girl helping us could not wait to get off work. turned our sale over to the next employee. Who booked our room. Not professional at all. Our room was n... read more
Business response:
Lisa, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
This place has all the charm and amenities of a truck stop bathroom.
Business response:
Thank you for taking the time to write a review. We are sorry you were disappointed with your recent stay. We never want a guest to leave the hotel with an unfavorable opinion, so we wish we had been given the opportunity to address your concerns while you were here. We hope you will consider giving us another chance to provide you with more excellent hospitality on another trip to our area. Sincerely, Hotel Management
Business response:
John, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.