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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The hotel was overbooked when we got there so they didnt have a room for us even though we had reservations. They rerouted us to a nearby hotel which was clean but old and run down. Probably wont book here again
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
During the night, someone hit the front of my truck causing severe damage to the front bumper and fender. I rented this room at this location in hopes of finding a safe place for my vehicle. After reporting this incident to the staff, I was informed that there were no exterior cameras. After driving a long distance, I just wanted to rest and not have to worry about anything. Now my truck has over $1,000 worth of damage. I will not be staying there again. The room however, was quite comfortable and nice.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welc... read more
Showed up and they overbooked. Did finally find us a room. Only 1 soap and garbage can. No ice machines. Said there was breakfast .None only a handful of granola bars . for the price was very VERY basic. We were in a hurry and the receptionist just kept talking instead of getting us checked in.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Cleaner Rooms condition of rooms need some updating and more clean
Business response:
Ethel, thank you for staying at our hotel. We apologize for the cleanliness issue that compromised your stay and regret the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean and also be shared with the management in regard to updating our property. We look forward to your next visit when in the area. Sincerely, Hotel Management
Bed sheets had not been washed and were dirty and had hair on them. We left immediately and got a refund.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Terrible stay Cable was in and out. Room smelled like a ER
Business response:
Peter, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Had experience When I first checked in they gave me a room that already had somebody in it. Then the second room smell like paint but I just dealt with it it was Dusty and not clean very well I would not recommend any of my family or friends to stay out this one
Business response:
Jess, thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Strangely unsatisfied The front desk staff was the best part of our stay. No ice machine? She had ice cubes she had made herself. Very kind and upbeat considering the mediocre accommodations she hears about every shift. We stayed 3 nights. The room never got cleaned once. Our original room hadn't even been cleaned since its last guests. So glad the toilet didn't work so we could get a different room. I would suggest staying elsewhere.
Business response:
Thanks for evaluating your stay. We are sorry for the issue you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of this policy on arrival. On behalf of everyone here, we would like to serve you again in the future. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.