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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brian, it was a pleasure having you as our guest at Extended Stay America - Billings - West End. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Very satisfied Very clean and friendly staff. The bed was very comfortable and the full kitchen was great
Business response:
Thank you for being our guest at Extended Stay America - Billings - West End. We are delighted to read you loved your well-appointed room along with the kitchen and enjoyed the service provided by our courteous associates. We appreciate your fantastic review and look forward to your return visit soon. Sincerely, General Manager
Overall a nice hotel. The hotel is old and is in great need for remodeling. The pet friendly room needed new carpeting because the old carpet had been cleaned so many times is was thin and felt dirty when walking on it with bare feet. Wifi was slow and intermittent.
Business response:
Laura, thank you for the comments you provided about your experience at our property. We are glad you enjoyed your overall stay, but we are sorry for the inconvenience it caused you had in your room. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
The beds were hard. It was ok except for that.
Business response:
Dean, thank you for choosing to stay at Extended Stay America - Billings - West End. We are pleased to know your overall stay was good, but I am sorry for the inconvenience you had with the comfort of your bed. We hope you will consider us again so that we can provide you with an improved visit. Sincerely, General Manager
Friendly staff, comfortable room.
Business response:
Pamela, many thanks for taking the time to post your online review. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope you choose Extended Stay America - Billings - West End the when your travels bring you back this way. Sincerely, General Manager
No towels or soap and shampoo in room. I had to go get these things. Also items on floor in different places that were not picked up or vacuumed. Full trash bag also left in room.
Business response:
William, thank you for sharing your feedback. We are pleased your overall stay was good, but I am sorry for the housekeeping service issues you experienced during your stay. Please know I have shared your feedback with them to ensure this does not happen again. We hope to have another opportunity so that we can provide you with a better visit. Sincerely, General Manager
No breakfast?? Rests is great!
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Billings - West End. We are glad to read you had a pleasant stay with the exception of one issue. We have shared your feedback with our food and beverage team in an effort to improve our future guest experiences. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Billings - West End. We appreciate your kind rating and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
Is ok in a pinch First impression while waiting to check in was not very positive.
Business response:
Thank you for evaluating your stay. We apologize for the inconvenience you experienced at the time of check-in. We have followed up with our team to make sure we don't disappoint you in the future. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.