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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet hotel, nice room/bed; needed more help Quiet hotel, nice room/bed; needed more help up front. Took 30 minutes to check in. Gal was doing everything with a pen and not computer. Kitchen supplies available when requested. Front desk gal super nice but needed help.
Business response:
Thank you for taking the time to post your review. We are happy to know you liked our location and were overall satisfied with your stay. However, we are sorry for the inconvenience you faced at the Front Desk and have shared your concerns with every staff member in an effort to be more diligent moving ahead. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, General Manager
Recommended Great value
Business response:
Floyd, thank you for sharing your wonderful review of Extended Stay America. It’s our pleasure knowing you had an excellent stay and that you found us to be a great value. We thoroughly appreciate your recommendation and cannot wait to host you again in the future. Sincerely, General Manager
Super cute room!! Very nice place My only complaint was we got there at 2 AM and they told me they could not find my reservation....Even though it was pre paid and I called earlier to let them know we would not get there until after 1 AM he blamed expedia when they said they did not have me listed...then come to find out they were looking under my first name instead of last...not what I wanted to deal with at 2 AM when I had been doing for 14 hours..The breakfast was not really a breakfast...but the room was super nice and ... read more
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your comfortable room and our beautiful location. With that said, we're sorry you didn't experience our staff at their best. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience this caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Passing through I was just passing through, so staying here worked will. The price was right.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and found us to be a good value. We hope to welcome you back soon for another enjoyable visit. Sincerely, General Manager
Short overnight stay on cross country drive. Convenient, just off the highway. Very clean, new, out just refurbished facilities. Quick friendly check-in. Did have to wait for a clerk at both check-in and check-out. Free coffee at breakfast was not good.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Business response:
Wow - Emily, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Billings - West End, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Robert, it was a pleasure hosting you as our guest. We are glad to know you had a good time at Extended Stay America - Billings - West End and hope to see you again soon. Sincerely, General Manager
Solo les falta que tenga un cuarto de desayuno y un desayuno mas completo no solo cafe y muffins . Y en el lobby no es practico en especia cuando llevamos niños y tambien les falta q tengan maquinas de hielo .
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. With that said, we are sorry our grab-and-go breakfast was not to your families liking. We will make note of your feedback as we plan any changes to our offerings. As, we have full size refrigerator in all our rooms which includes ice trays for your convenience, we don’t have ice machine on our property. We hope you will chose Extended Stay America - Billings - West End again the next time you and your family are in the city. Sincerely, ... read more
Nice big rooms, friendly staff, good location, plenty of conveniences nearby (gas station,convenience store,restaraunt,fast food).
Business response:
Thank you for choosing Extended Stay America - Billings - West End for your stay. We are pleased you enjoyed our excellent location and that you found our team cordial. it was our pleasure serving you, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.