Extended Stay America - Billings - West End

Business response:

Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room and the comfort of your beds. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. we are pleased to know you enjoyed your overall visit and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Douglas, thank you for including Extended Stay America in your travel plans. It’s nice to know you enjoyed your stay with the exception of our breakfast offerings. We have taken a note of your feedback as we plan any changes to our selections. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager 

Business response:

Karen, many thanks for taking the time to share your nice rating of Extended Stay America. We appreciate you being our guest and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Robert, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager 

Business response:

Candus, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager 

Business response:

Thanks for being our guest. We are happy to read you had an overall pleasant visit. However. We are sorry for the service and maintenance issues you experienced while here and regret the inconvenience these caused. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager 

Business response:

Adam, thank you for your candid review. We're sorry you didn't experience our staff at their best. We have followed up with our team to make sure we don't disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, General Manager