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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken on the day we left so we had to carry all of our luggage, cooler, etc downstairs from the third floor. Side doors were locked which was inconvenient.
Business response:
Dear Karen,Thank you for sharing your experience on your recent visit to the city. We always strive to keep our guests happy and satisfied with our services, and we are sorry that you did not have a similar experience. Also, we understand the discomfort caused by the sudden elevator breakdown. Our technical team is already at work to address it. Also, we understand the difficulties with closed side doors. Keeping the safety and security concerns for our guests is always our priority. Please return; we will surely provide you... read more
No elevator no warning We got there. We checked in paid for the room and then were told the elevator was not working. We had to haul aĺl of our stuff up to the second floor which was not good as i have a bad back and a bad heart. If they had told us before we checked in we would have cancelled. We had booked an accessible room but being on the second floor it was ot accessible and i had to leave ny wheelchair in the truck. The bed was lumpy and the room was not properly cleaned.
Business response:
Dear Walter, We sincerely apologize for the inconvenience you faced during your stay. It is regrettable that the elevator was out of service upon your arrival, causing you difficulty due to health concerns. We understand the importance of accessible accommodations and apologize for not meeting your expectations. Your feedback regarding the cleanliness and comfort of the room is concerning, and we are addressing this with our housekeeping and maintenance teams to ensure all rooms meet our standards. Please know that we are co... read more
Do not stay here Horrible bathroom. Chipped bathtub/shower, unclean bathroom counter, stained bathroom sink. Gal at the counter said to make sure our car doors were locked, because they had breakins in the past, so obviously, no security. Made us feel uneasy. "Breakfast included " was a joke! Coffee and a dry muffin...yucky!
Business response:
Dear Guest,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give... read more
Fine not great It was all fine, but nothing more than fine. Service was friendly enough. Room smelled a little funny, but not bad. Hotel was overall just really old. Laminate floors, in the bedrooms, slept on an old spring mattress on a metal frame. Definitely not the most comfortable room, felt comparable to a Motel 6, but it got the job done.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the issues faced. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. On the positive side, it is nice knowing you were pleased with your room and had a satisfac... read more
The room isn’t ready after we traveled many hours and no public bathroom! Lame! Need more than one person working!
Business response:
Dear Bernard, We sincerely apologize for the inconvenience you faced upon your arrival. After a long journey, we understand how frustrating it is to find your accommodation unprepared and to lack access to restroom facilities. Your comments about staffing levels are noted, and we will address this to improve our service. Thank you for your feedback, and we hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Terrible excuse for "service" TLDR: Hotel canceled room stating "not enough rooms cleaned to fill reservations" at 7PM local time. I was never even on the property that day. I was billed for the room, and told that refund will take 7-10 days. I never should have been billed for the room that they "didnt have for me"
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.S... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.