Extended Stay America - Birmingham - Wildwood

Business response:

Dear Cheyanne, Thank you for sharing your experience. We are glad that the room met your expectations and that our team contributed to a welcoming stay. We apologize if certain aspects of your visit did not fully satisfy you, and we appreciate your honest feedback, which helps us identify areas for improvement. We hope you will consider returning, allowing us to provide an even more comfortable and enjoyable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Cynthia, Thank you for sharing your thoughts about your recent stay. We are pleased to know you found the accommodations comfortable and well-kept. However, we regret that the morning offerings did not meet your expectations. Your comments are valuable and will be shared with our management team as we explore ways to enhance our guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying visit. Sincerely, Hotel Management 

Business response:

Dear Joanne, Thank you for sharing your feedback and highlighting the aspects of your stay that you enjoyed. We apologize for the condition of the kitchen appliances and cabinets, as we understand this affected your overall experience. Please know your comments have been shared with our team to address these concerns and make the necessary improvements. We genuinely value your input and hope you will consider staying with us again in the future, allowing us the opportunity to provide a more comfortable and refreshed experien... read more

Business response:

Thank you for taking time to review about your stay with us. I will share the review with my team. Thank you Hotel Management 

Business response:

Dear Alenn, We appreciate you being our guest and taking the time to leave your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn’t meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest’s experience. Thank you again for your feedback, and we look forward to welcoming you back to Extended Stay Amer... read more

Business response:

Dear Guest, We are delighted to hear that you had an overall enjoyable stay with us! Your feedback about the morning offerings is appreciated and helps us explore ways to make the experience even better. At Extended Stay America, we’re always looking for opportunities to enhance comfort and convenience for our guests. Thank you for sharing your thoughts, and we look forward to welcoming you back soon. Sincerely, Hotel Management