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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is not that old but it’s not that new we are a military family. And I will say the best part about the hotel was Ms. Judy at the front she provided exceptional customer service and was very patient with my kids always loosing there keys. She made them feel safe at the hotel and I will forever appreciate that
I will be coming back again
Business response:
Dear Thomas, We are thrilled to read that you plan to return to Extended Stay America. It's our pleasure to have provided you with a positive experience. Your loyalty means the world to us, and we can't wait to welcome you back for another wonderful stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Location is dated, stairwells were very dirty, outside doors only worked after keying the card 4 or 5 times, there is NO elevator, the cabinets in the room were stuck shut from grease, there was no coffee machine in the room and there was no real breakfast, only some muffins, luke warm water and luke warm coffee. The staff was nice enough, and the bed was comfortable.
Business response:
Dear Matthew, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the dated facilities, cleanliness issues, and maintenance concerns is disappointing, and we sincerely regret falling short of your expectations. Please know that we take these matters seriously and have already taken steps to address them with our maintenance and housekeeping teams. Additionally, we apologize for the lack of in-room amenities and breakfast offerings. Rest assured, your comments will be ... read more
Just not clean enough for me, good price but there are others with the same price range that are cleaner & in much better shape!
Business response:
Dear James, We appreciate you taking the time to write a review. We apologize for your difficulties and will work with our team to improve it. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing our brand, and we look forward to your next visit! Sincerely,Hotel Management
Overall, not a bad place, just not the best place. I am not sure how to explain the hotel. There was no overhang to pull under when you checked in and it was pouring rain. There was no bathroom in the lobby. The room was clean and the bed was pretty comfortable. There was a small kitchenette. I liked that it had a full size refrigerator. I also liked that they had a dish package available if you needed it. We only stayed one night, so we did not use this. The room was very dated. It looked old. When we went down for their "b... read more
Business response:
Dear Shannon, Thank you for taking the time to review your stay with us. We are grateful for your positive comments. However, please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us a... read more
Rooms are renovated. Have all the amenities but has an odor that smell like cigarettes smoke. Bathroom tub had some rust on the inside.
Business response:
Dear Sayon, Thank you for sharing your experience. We're pleased you enjoyed the renovated rooms and our thoughtful amenities. However, we sincerely apologize for any discomfort caused by the odor and bathroom tub, and we appreciate your bringing these matters to our attention. We regret any oversights while preparing your room. We'll share your concerns with our housekeeping and maintenance team to ensure a better experience for future guests. We hope you consider staying with us again, allowing us the opportunity to exceed... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 4.2 star rating with 803 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.