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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well worth the money This motel is very esy to get to with plenty of places to eat and shop in the area. It does have a pool although I did not use it. It is in a safe area also.
They took most my deposit for my friend's dog when I was told since my friend's dog wouldn't be there the whole time I didn't need to come let them know when she arrived. They should take that up with their employee that told me the wrong thing, not take it out of my deposit.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the pet policy and the impact it had on your deposit. We understand how frustrating it can be to receive inconsistent information, and we regret the inconvenience this caused. Your feedback has been shared with our team to reinforce clear communication and prevent similar situations in the future. We value your comments and hope you will consider giving us another opportunity to provide a smoother and more transparent stay t... read more
Bed bugs i have always stayed here when i am in town for the last 6yrs but this new management doesn't care.
Business response:
Dear Guest, Thank you for sharing your concerns, and we are genuinely sorry for the distress you experienced during your recent visit. We understand how troubling this situation must have been, especially for someone who has chosenusfor many years. Please know that your feedback is taken very seriously, and our team is actively reviewing the matter to ensure proper action and enhanced oversight. We regret that yourstaydid not reflect the level of care you previously experienced, and we hope you will allowusanother chance in ... read more
when I reached the hotel yesterday I checked in and the room was completely messy and in an unacceptable condition. So I contacted my agent today and I asked and tell him that I would not like to stay in the hotel and he checked me out but I had still stuff in the room. So this night I came to that hotel to pick up my stuff. First of all I would not able to access the door and secondly they told me there was nothing in the room. They have cleaned up the room and they have taken everything away what I left in the room and the... read more
Business response:
Dear Michael, We are truly sorry to hear about your experience and understand how disappointing this situation must have been. Your feedback is very important to us, and we have shared your concerns with our team to ensure they are adequately addressed. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Business response:
Dear Guest, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels. Sincerely, Hotel Management
Room had bed bugs and a hole in the wall that allowed insects to crawl into the room. Management refused to come to the room and called police to have me escorted from the property, but they came to the room as I was leaving with an exterminator.
Business response:
Dear Guest, We are truly sorry to hear about the experience you described and understand how distressing that situation must have been. The comfort and well-being of our guests are of the utmost importance to us, and we take concerns like yours very seriously. Our property undergoes regular pest control treatments, and whenever an issue is reported, an immediate inspection and appropriate treatment are needed. While we regret that the situation escalated to involve local authorities, we sincerely appreciate you bringing this... read more
Wasn’t clean enough
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly value every guest’s perspective, as it helps us improve our service and presentation standards. We are very sorry to learn that your accommodations did not meet expectations, and we assure you that your comments have been shared with our team for immediate attention. We hope you will consider visiting again so we can provide you with a much more satisfying stay. Sincerely, Hotel Management
Hard to imagine anyone asking 162.00 to stay in this run down property. I expect a MUCH better filter from Expedia. Will not use your services again
The staff nice
Business response:
Dear Lachelsea, Thank you for taking the time to share your experience. We are glad to hear that our team made a positive impression during your stay. At the same time, we apologize for any aspects that fell short of your expectations and regret any inconvenience you may have experienced. Your feedback helps us identify areas for improvement, and we hope you will consider staying with us again so we can provide a more comfortable and enjoyable visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.