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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all they wanted us to do another deposit to get pots and pans for the lil kitchen which i felt was absurd and then the front door handle was broke that the staff knew about smh and there was a hole in the dresser. Bed wasnt comfortable. Me and myhunny are never staying there again
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry that your stay did not meet expectations and regret the frustration you experienced. Our deposit policy, including kitchenware, is outlined on our website; we do apologize for any inconvenience this caused. We also regret the maintenance concerns you encountered, as well as the comfort of the bedding. These matters will be reviewed with our team to ensure better upkeep and communication. We appreciate you bringing this to our attention and are committed to improvin... read more
My room wasn’t clean! I had to purchase cleaning supplies and clean the room myself. There was black, sticky gunk on the carpet, the cabinets, and drawer handles. There is no elevator and stairs are inevitably due to the owners and family living on the first floor. The fridge was gross. If I could’ve gotten a refund I wouldn’t have stayed! As a whole
Business response:
Dear Guest, Thank you for taking the time to share detailed feedback regarding your extended visit. Please accept our sincere apologies that the condition of your accommodation and overall experience did not meet expectations, which is certainly not what we strive to provide. We appreciate your honesty, as it helps us identify areas needing attention. Your concerns have been forwarded to leadership for review and corrective action. We hope you will consider returning in the future, giving us the opportunity to deliver a sign... read more
Pictures are deceiving. There was a roach smooshed on the wall. I got shocked by the bathroom light switch. Only after I woke up the next day did I see what looked like blood stains on my sheets. I woke up with bug bites. Will be uploading pictures to my Google review.
Business response:
Dear Guest, Thank you for taking the time to share your experience, and we are very sorry to hear about the discomfort and concern you encountered during your stay. We understand how unsettling it can be to notice unexpected room conditions or maintenance-related issues, and we apologize for the inconvenience this caused. Your comments regarding room presentation, safety concerns, and bedding have been shared with our and maintenance teams for immediate review. While some situations can be difficult to anticipate, we are com... read more
Paid 400 and stayed in my car 3 nights due to bed bugs they moved me amd still had bed bigs in the next room i spent well over 2000 there in 3 weeks and only refunded me 170 not to mention putting stuff in my car had to get detailed because of bed bugs. I wouldn't recommend this place at all
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sincerely concerned to learn about the circumstances you encountered and the disruption this caused during your stay. Matters affecting guest comfort and well-being are taken very seriously, and what you described does not align with the standards we aim to maintain. Please accept our sincere apologies for the frustration this caused, and thank you for bringing it to our attention. Sincerely, Hotel Management
They took most my deposit for my friend's dog when I was told since my friend's dog wouldn't be there the whole time I didn't need to come let them know when she arrived. They should take that up with their employee that told me the wrong thing, not take it out of my deposit.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the pet policy and the impact it had on your deposit. We understand how frustrating it can be to receive inconsistent information, and we regret the inconvenience this caused. Your feedback has been shared with our team to reinforce clear communication and prevent similar situations in the future. We value your comments and hope you will consider giving us another opportunity to provide a smoother and more transparent stay t... read more
Bed bugs i have always stayed here when i am in town for the last 6yrs but this new management doesn't care.
Business response:
Dear Guest, Thank you for sharing your concerns, and we are genuinely sorry for the distress you experienced during your recent visit. We understand how troubling this situation must have been, especially for someone who has chosenusfor many years. Please know that your feedback is taken very seriously, and our team is actively reviewing the matter to ensure proper action and enhanced oversight. We regret that yourstaydid not reflect the level of care you previously experienced, and we hope you will allowusanother chance in ... read more
when I reached the hotel yesterday I checked in and the room was completely messy and in an unacceptable condition. So I contacted my agent today and I asked and tell him that I would not like to stay in the hotel and he checked me out but I had still stuff in the room. So this night I came to that hotel to pick up my stuff. First of all I would not able to access the door and secondly they told me there was nothing in the room. They have cleaned up the room and they have taken everything away what I left in the room and the... read more
Business response:
Dear Michael, We are truly sorry to hear about your experience and understand how disappointing this situation must have been. Your feedback is very important to us, and we have shared your concerns with our team to ensure they are adequately addressed. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Business response:
Dear Guest, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.