This profile has been claimed by the business owner or representative.
Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the most disgusting motel I’ve ever seen in real life. We didn’t last 30 minutes in there before we had to get out. We walked in and there was hardened candy/ caramel on the comforter. The pillows were brown and stained. There was black strands of hair on the floor and pieces of the wall chipping/ dust atop every surface. There was blood in the toilet. This was the most unsanitary, disgusting place we’ve ever laid eyes on in real life. I wish I knew how to contact Gordon Ramsey from hotel nightmares cause he’d get a... read more
The room felt very unclean. Stained carpet, odd smell, chunks of stuff on the wall in the kitchen. The bed was alright and the bathroom was acceptably clean.
Business response:
Dear Grant, We sincerely apologize for the issues you encountered during your stay. The concerns you mentioned regarding cleanliness, odor, and the condition of the kitchen are not reflective of the standards we aim to maintain, and we regret the inconvenience this caused. We appreciate your acknowledgment of the bathroom and bed, and have shared your feedback with our housekeeping and maintenance teams to ensure improvements are made. Your comments are invaluable in helping us enhance the guest experience, and we hope you w... read more
Gross, even the towels had hair on them.
Business response:
Dear Trent, Thank you for sharing your feedback. We sincerely apologize for the condition of the towels and any discomfort they caused during your stay. This does not reflect the standard of cleanliness we strive to maintain. Your comments have been shared with our team to help improve our housekeeping practices. We appreciate your input and hope you will consider giving us another opportunity in the future to provide a more comfortable, clean, and enjoyable experience. Sincerely, Hotel Management
The property is outdated and not very clean. It’s a nonsmoking property but there were burns on the furniture and bathtub plus the odor. The furniture in the room was filthy to the point we didn’t want to sit on it. The microwave was rusted and filthy to the point we didn’t want to use it as well. Horrible experience
Business response:
Dear Alisha, Thank you for taking the time to share your feedback. We are genuinely sorry that the condition of your room and the overall environment fell far below expectations. Guest comfort and cleanliness are top priorities, and it is clear we did not meet these standards during your stay. Please know your comments have been shared with our team to ensure immediate attention and corrective actions are taken. We sincerely apologize for the inconvenience caused and hope you consider giving us another opportunity in the fut... read more
It’s not giving
This place was gross. A lot of hair on the bathroom floor. Hair in the towels. Shower drain was nasty broken off, laying on the tub’s edge. Stated it slept 4 people. The pull out sofa was a twin love seat. No rollaway beds to make up for the fact 4 people couldn’t sleep there.
The room was dirty and the couch bed had food all over it. There was no bedding on the couch bed. There was cockroach in the bathroom. It was just gross. No grab and go breakfast.
Property was average, decently priced. Only stayed for one ni
Business response:
Thank you for taking time to write review.On behalf of my team I would like say thank you for staying with us. Thank you
You get what you pay for. I booked this property without reading reviews. The cost was 170 per night after splitting with someone it was 75 dollars. For one night and you are not picky yes but if you are looking for a Hilton standard property no this is not for you. The property needs to modernized and is not handicap accessible. Customer service and the grab and go breakfast was great.
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.