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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad This hotel was terrible. The carpet was stained. Roaches. No linen for the coach.There was a stick in the door. Not safe at all.
Business response:
Thank you for taking time out to write a review. We am sorry to hear the experience at our hotel was not that good. I will share the review with the staff and correct the issue. And again sorry for inconvenience you had with stay. Thank you
I thought it was supposed to have continent breakfast and it did not, Only Coffee Muffins and breakfast bars Which I don’t eat neither one When I check out I went to buy breakfast from a restaurant.. I wasn’t happy about that at all.
Business response:
Latasha, Thank you for taking time for write review. I will share the review with staff member.
Business response:
Dear Scott, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Birmingham - Wildwood takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplis... read more
Upon check-in, we were told we could not use cash or debit to pay, only credit. As someone with no credit cards, this was an issue. The check in clerk made an exception since I has exact change. The entire facility smelled of cigarettes and marijuana. Don’t choose this facility unless you just need a bed to crash in for the night.
Business response:
Dear Guest, We apologize for the inconvenience you experienced with our payment policy and the odor issues you encountered. We strive to make our check-in process as smooth as possible and appreciate your understanding. Your comments regarding the smell of cigarettes and marijuana are concerning, and we will be addressing this with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
3 story hotel, no elevator. Most broken down couch and mattress we have ever seen in a hotel. We had to place one of the bed pillows under the mattress to prop up one side. Even though a suite hotel, no kitchen plates, silverware, glasses, cups, nothing. You have to request them from the front desk. I requested last night at 6pm. It is now 7am the next morning, and I am still waiting. We accidentally spilled water on our room floor. We wiped it up with a napkin. It was black from the dirt on the floor. The grab and go breakf... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered, from the condition of the furniture to the delay in receiving kitchen items and lack of service during posted hours. Cleanliness, comfort, and timely assistance are top priorities, and we regret falling short during your stay. Your concerns are being addressed with our team to improve overall guest experience. We appreciate your detailed review and hope to better serve you in the future. Sincerely,Hotel Management
Would not recommend! Firstly they have office hours and it closes at 11pm. We arrived way before that time to a line of people waiting to check-in as well. The office door was closed but we could see them in there moving around. We waited approximately 20 minutes before anyone came to assist us. The woman kept darting her eyes around and was acting very suspicious. We were given a nonsmoking room, but the whole building smelled like smoke. The walls were very thin. I could hear everyone’s conversation as we walked down the h... read more
Business response:
Dear Guest, We sincerely apologize for the delayed check-in experience, smoke odors, cleanliness concerns, and the issues with safety and security you encountered. Your comments are being reviewed closely with our team to address these matters, especially the importance of guest comfort and timely service. We appreciate you bringing this to our attention, and we’re committed to making improvements. Thank you again for staying with us, and we hope to provide a better experience in the future.Sincerely,Hotel Management
The stove didn’t work an the sink in the kitchen was stop up
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the non-working stove and clogged kitchen sink. This is not the experience we aim to provide, and we have addressed these issues with our maintenance team for immediate resolution. Your comments help us improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back soon for a more comfortable and pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.