This profile has been claimed by the business owner or representative.
Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had bed bugs and a hole in the wall that allowed insects to crawl into the room. Management refused to come to the room and called police to have me escorted from the property, but they came to the room as I was leaving with an exterminator.
Business response:
Dear Guest, We are truly sorry to hear about the experience you described and understand how distressing that situation must have been. The comfort and well-being of our guests are of the utmost importance to us, and we take concerns like yours very seriously. Our property undergoes regular pest control treatments, and whenever an issue is reported, an immediate inspection and appropriate treatment are needed. While we regret that the situation escalated to involve local authorities, we sincerely appreciate you bringing this... read more
Wasn’t clean enough
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly value every guest’s perspective, as it helps us improve our service and presentation standards. We are very sorry to learn that your accommodations did not meet expectations, and we assure you that your comments have been shared with our team for immediate attention. We hope you will consider visiting again so we can provide you with a much more satisfying stay. Sincerely, Hotel Management
Hard to imagine anyone asking 162.00 to stay in this run down property. I expect a MUCH better filter from Expedia. Will not use your services again
The staff nice
Business response:
Dear Lachelsea, Thank you for taking the time to share your experience. We are glad to hear that our team made a positive impression during your stay. At the same time, we apologize for any aspects that fell short of your expectations and regret any inconvenience you may have experienced. Your feedback helps us identify areas for improvement, and we hope you will consider staying with us again so we can provide a more comfortable and enjoyable visit in the future. Sincerely, Hotel Management
This was the most disgusting motel I’ve ever seen in real life. We didn’t last 30 minutes in there before we had to get out. We walked in and there was hardened candy/ caramel on the comforter. The pillows were brown and stained. There was black strands of hair on the floor and pieces of the wall chipping/ dust atop every surface. There was blood in the toilet. This was the most unsanitary, disgusting place we’ve ever laid eyes on in real life. I wish I knew how to contact Gordon Ramsey from hotel nightmares cause he’d get a... read more
The room felt very unclean. Stained carpet, odd smell, chunks of stuff on the wall in the kitchen. The bed was alright and the bathroom was acceptably clean.
Business response:
Dear Grant, We sincerely apologize for the issues you encountered during your stay. The concerns you mentioned regarding cleanliness, odor, and the condition of the kitchen are not reflective of the standards we aim to maintain, and we regret the inconvenience this caused. We appreciate your acknowledgment of the bathroom and bed, and have shared your feedback with our housekeeping and maintenance teams to ensure improvements are made. Your comments are invaluable in helping us enhance the guest experience, and we hope you w... read more
Gross, even the towels had hair on them.
Business response:
Dear Trent, Thank you for sharing your feedback. We sincerely apologize for the condition of the towels and any discomfort they caused during your stay. This does not reflect the standard of cleanliness we strive to maintain. Your comments have been shared with our team to help improve our housekeeping practices. We appreciate your input and hope you will consider giving us another opportunity in the future to provide a more comfortable, clean, and enjoyable experience. Sincerely, Hotel Management
The property is outdated and not very clean. It’s a nonsmoking property but there were burns on the furniture and bathtub plus the odor. The furniture in the room was filthy to the point we didn’t want to sit on it. The microwave was rusted and filthy to the point we didn’t want to use it as well. Horrible experience
Business response:
Dear Alisha, Thank you for taking the time to share your feedback. We are genuinely sorry that the condition of your room and the overall environment fell far below expectations. Guest comfort and cleanliness are top priorities, and it is clear we did not meet these standards during your stay. Please know your comments have been shared with our team to ensure immediate attention and corrective actions are taken. We sincerely apologize for the inconvenience caused and hope you consider giving us another opportunity in the fut... read more
It’s not giving
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.