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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I opened the light in the kitchen, I saw a big roach running over the counter I told receptionist that I wanted an upgrade or my money back. She told me there would be an upcharge. She had to call manager and to give me the upgrade at no charge. I was informed that I had to vacate the new room on Wednesday I requested a blow dryer ( none in room) and was told I needed to see the day receptionist because she had no idea where there was one. The next day I needed to sign the hairdryer out ( she had a hard time finding one... read more
Business response:
Dear Guest, We apologize for any inconvenience caused during your stay. Our hotel strives to provide excellent hospitality and accommodations to all our guests, but it seems we fell short in your case. Our pest control provider regularly services our hotel to maintain high hygiene standards. Your feedback is important to us, and we take it seriously. We will use it to improve our services and ensure all our guests have a pleasant stay. We would like to have the opportunity to make it up to you and provide you with the qualit... read more
Roaches and terrible staff
Business response:
Dear Paula, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from staff. We aim to provide the best customer service possible and regret not meeting this expectation. Our pest control provider does service our hotel on a routine basis. We will address these issues appropriately, and we thank you for your patience. Thank you once again for your valuable feedback, and we hope to accommodate you again soon.Sincerely,Hotel Management
Roaches everywhere
Business response:
Dear Debra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Very dated and dingy. I felt unsafe staying in this hotel. Would not recommend.
Business response:
Dear Michael, thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Know the condition of room Sofa sleeper was broken. Two employees tried to fix. Thought we could use it but during the night found out it was beyond use. Room should never had 4 people booked in it.
Business response:
Dear Lisa, we are thankful for the genuine comments you have shared. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you again for your valuable feedback. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
Nothing
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Suppose to have 2 beds. Sofa bed broken. Said I would get refund. Now she says I have to contact Expedia
Business response:
Thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you and are sorry for the inconvenience this caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Room had roaches
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.