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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend! Firstly they have office hours and it closes at 11pm. We arrived way before that time to a line of people waiting to check-in as well. The office door was closed but we could see them in there moving around. We waited approximately 20 minutes before anyone came to assist us. The woman kept darting her eyes around and was acting very suspicious. We were given a nonsmoking room, but the whole building smelled like smoke. The walls were very thin. I could hear everyone’s conversation as we walked down the h... read more
Business response:
Dear Guest, We sincerely apologize for the delayed check-in experience, smoke odors, cleanliness concerns, and the issues with safety and security you encountered. Your comments are being reviewed closely with our team to address these matters, especially the importance of guest comfort and timely service. We appreciate you bringing this to our attention, and we’re committed to making improvements. Thank you again for staying with us, and we hope to provide a better experience in the future.Sincerely,Hotel Management
The stove didn’t work an the sink in the kitchen was stop up
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the non-working stove and clogged kitchen sink. This is not the experience we aim to provide, and we have addressed these issues with our maintenance team for immediate resolution. Your comments help us improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back soon for a more comfortable and pleasant stay.Sincerely,Hotel Management
Property was outdated abs all rooms looked dingie, but smelled clean . I personally would not chose that location again. Staff were attentive and nice, any issues they would not have been able to resolve when asked.
Business response:
Dear Leslie, Thank you for sharing your experience. We are pleased to hear that you found our staff attentive and responsive to your needs. However, we regret that the property's condition did not meet your expectations. Maintaining a clean and welcoming environment is important to us, and your feedback will help us in our ongoing efforts to improve. We appreciate your candid comments and hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Sincere... read more
The place was in need of a remodel. Smelly carpets outdated bathroom no ice machines. breakfast was a joke.They were out of coffee and they referred to it as a togo breakfast, which ment you could grab a Kelloggs breakfast bar. No muffins, no fruits and no coffee.
Business response:
Dear Scott, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the outdated facilities, lack of amenities like ice machines, and the disappointing breakfast offerings. Your feedback is invaluable as we strive to improve our services. Rest assured, we are taking steps to address these concerns and enhance the overall guest experience. We appreciate your understanding and hope you consider giving us another opportunity to provide a more enjoyable stay in the f... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.